Why Hero works for the students and staff at CLMS!
November 27, 2018

Why Hero works for the students and staff at CLMS!

Sabine Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hero

The teachers at Crystal Lake Middle use Hero to track positive student behavior at our school. Students receive incentives and rewards for accruing Hero points over the course of a nine-week period. Our points are described as Cougar Power Points and the displayed behaviors for which we reward our students include: Peers helping peers, arriving to class on time, arriving to class early, following the unified dress code, completing homework and/or classwork, and turning in lost items. Students and parents can track their points using the Hero app, and we heavily promote that our students work to get Cougar Power Points.


  • The Hero system is very easy to use and very easy to monitor.
  • Reports are emailed to me weekly that track the behaviors that have been logged in by my teachers and staff which is very helpful.
  • Customer service from the Hero staff has been excellent and their response to any concerns or questions is addressed within 24 hours.


  • I am always looking for costs to be lower, so that would be my only request.
We were one of the first schools who adopted using Hero in my school district, and since we've had such success, I have not sought out using any other programs.
The Hero system is a great program to use school-wide especially in large schools like mine with over 1400 students.


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