Item: Hexnode UEM
Rating: 9
Author: Verified User

Overall Satisfaction with Hexnode UEM

Use Cases and Deployment Scope

We use Hexnode to manage our 660 tablets deployed at our locations across the US. We love how we can group tablets by location using Hexnode, allowing us to assign a tablet to a location and Hexnode automatically downloads the appropriate applications to each device. Hexnode also allows easy updating of apps making support a breeze.
The ease of getting in and out of kiosk mode allows us to service the devices with an on-site team member, saving us from sending a truck-roll to the location.

Pros and Cons

Pros

Kiosk mode
Remote management of software
Remote management of updates

Cons

Remote view is a bit laggy
Apple Device support, but may be more on Apple's side
Better notifications when a tablet is offline/under-charged

Return on Investment

Limits the need for truck-rolls
Able to support tablets immediately with limited or no downtime
Ease of access across multiple platforms

Usability

Outside of our iOS limitations, using Hexnode is very simple, easy to group, find and support policies and devices.

Key Insights

Do you think Hexnode UEM delivers good value for the price?

Yes

Are you happy with Hexnode UEM's feature set?

Yes

Did Hexnode UEM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Hexnode UEM go as expected?

Yes

Would you buy Hexnode UEM again?

Yes

Likelihood to Recommend

iOS support is a bit limited but may be a security limit with iOS devices. Would like to be able to control devices without added applications needing to be installed on tablets.
Other issues we face are more self-imposed from purchasing competitors and trying to implement their ABM accounts into our systems.

Comments

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Nice User Experience