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HS Train review
July 21, 2017

HS Train review

Mark Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • HotSchedules Train, Powered by Schoox

Overall Satisfaction with Schoox

We are using HS Schoox to provide training to all employees within the restaurant. I've created a training program with lectures and step by step guides to assist with menu and wine knowledge for FOH employees, and kitchen safety and prep knowledge for BOH employees. Each course ends with tests to ensure that all employees understand their roles and company policies and procedures.
  • Makes it easy to create effective tests, great template for creating questions
  • User friendly for uploading documents or attaching links to websites
  • Already comes with a lot of great videos for training that can be used
  • This was recently updated I believe, but navigating the website can be difficult. There was no back button
  • As far as I can tell you can't copy tests into different courses. So if I want to use a test I've already created in a different course I have to make it again
  • While some of the videos are great, most of them are too convoluted. They should be short and sweet, to the point. Once they get too long you lose the employee's focus
It is well suited for a lot of knowledge that requires study, things that need to be learned on paper. For example if I want my employees to learn my menu front and back it's great for having them go through and study it, and then I can quiz them afterwards and make sure they understand it to the extent I want them to. It can't replace on the job training though, some things have to be taught in person

Using Schoox

It is overall very user friendly. Easy to use for even people who are not the most technologically adept. I have been able to navigate the website easily and haven't had many issues with figuring out most things on my own. There are a few functionality errors though, and when I have called to ask for help customer service hasn't always been the most knowledgeable. About half the time they say they have to ask someone else and they will get back to me