Best Automation TOOL EVER!!
April 07, 2024
Best Automation TOOL EVER!!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Blueworks Live
Being an IT person, I used IBM Blueworks for my US based client work for Banking industry. I personally feel best thing about this is users can collaborate in real time on process diagrams using Blueworks. Live's exceptional progress mapping and modelling capabilities, which make it simple to generate visual representations of business processes. In our project, IBM Blueworks is utilised to improve the customer experience when interacting with the company's customer assistance for any support or inquiries.
Pros
- In our project, IBM Blueworks is utilised to improve the customer experience when interacting with the company's customer assistance for any support or inquiries.
- Teams can utilise process mapping elements in web-based solutions to document new or current processes.
- In my opinion, the tool is quite intuitive and very efficient.
Cons
- As I have used this tool 2 months back and have worked on it for approximately 6-7 months. For that particular timeframe I found that it can enhancable in areas of integration to accommodate additional ERP and CRM tools .
- One of the most powerful automation tool and helps us to streamline our process.
- It helps me and my team to built a strong relationship with our clients and we have gained so much trust because of this tool.
- Saves a lot of time and its efficiency is recommendable
Do you think IBM Blueworks Live delivers good value for the price?
Yes
Are you happy with IBM Blueworks Live's feature set?
Yes
Did IBM Blueworks Live live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM Blueworks Live go as expected?
Yes
Would you buy IBM Blueworks Live again?
Yes
Comments
Please log in to join the conversation