Overall Happy Customer
February 19, 2021

Overall Happy Customer

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Clinical Development (ICD)

IBM Clinical Development (ICD) is being used to conduct and manage clinical trial data. It is being used by specific departments in the organization. IBM Clinical Development (ICD) helps in collection of the clinical trial data directly from various sites in a study very smoothly. It is really user friendly when it comes to setup of any study.
  • User friendly and easy to use
  • Fast
  • Easy-to-create reports
  • EDC support system to be enhanced and calls should be arranged to discuss it in detail by sharing screen over a Zoom call or MS teams (or by any other preferred method).
  • Page dynamics tab should have advanced expression editor enabled, along with basic editor.
  • An additional option to post a re-query should be made available. Currently, if a re-query is to be posted, the original answered query needs to be closed and a new query needs to be generated. This does not provide a reference to the previous query on which this re-query is posted.
  • Time saving--we were able to make a complex EDC live in just two weeks
IBM Clinical Development (ICD) supersedes the Medrio EDC at any given point of time and on all evaluation criteria. Also as compared to Medidata Rave EDC, database programming is easier due to its intuitive GUI; someone with little or absolutely no knowledge of any programming language can easily create the robust EDC along with necessary validations.
We believe IBM Clinical Development (ICD) is evolving and there is still a room for improvement to make it adapt to the changing needs of the clinical pharmaceutical research industry in order for it to be the preferred EDC product over its competitors.
Support is very quick in their responses and always eager to help and have our issues resolved on highest priority; much appreciated. However, as previously mentioned, calls should be preferred to share screen and discuss the issues, but this should not be charged extra, since we just need additional support on the already existing configuration/settings.

Do you think Merative Clinical Development delivers good value for the price?


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Did Merative Clinical Development live up to sales and marketing promises?

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Did implementation of Merative Clinical Development go as expected?

I wasn't involved with the implementation phase

Would you buy Merative Clinical Development again?


IBM Clinical Development (ICD) is best suited while setting up a study. It is really quick and very simple to set up a study without unnecessary complexities in navigation. Though, it may not be suited to build a study with high design complexity, for an Oncology study where the sub-folders are needed, for example.