A very specific solution
Updated April 08, 2020

A very specific solution

Gerardo Fernandez Ruiz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Cloud Bare Metal Servers

We used it to create a high-availability cluster

Pros

  • Gives you the opportunity to use your own software licensing.
  • You can add features easily, growing as you need.
  • You forget about the physical management of the server.

Cons

  • The way to connect to the private network could be improved.
  • Portal availability could be improved as well.
  • A better way to manage notifications could be found.
  • We had no downtime during the period the project was alive.
  • Support tickets were resolved fast, keeping productivity up.
A bare metal server gives you more control over your environment.
When you need to use your own software agreements, or when you need to have an isolated load or a very specific configuration.

IBM Cloud Bare Metal Servers Feature Ratings

Infrastructure-as-a-Service (IaaS)
8.7
Service-level Agreement (SLA) uptime
10
Dynamic scaling
9
Pre-configured templates
Not Rated
Monitoring tools
8
Pre-defined machine images
8
Operating system support
8
Security controls
9

IBM Cloud Support and Implementation

I've used IBM professional services in a few cases (not for my company but for some of my clients), and the people in professional services are really helpful. You call them and set a meeting for the initial planning session, but they usually most of the work already done, they just ask some questions and they fill in the blanks. However, in some cases implementation can take longer than planned.
People in support get to the problem really fast, they help 24/7 and they are always polite and helpfull. I'm taking one point though, because sometimes it takes longer to solve an issue if another problem comes to light.

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