IBM Compose- What's needed for it to be best of breed
March 13, 2018

IBM Compose- What's needed for it to be best of breed

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Compose

IBM compose is used as an important database where customer data for our Cloud product is stored. It is a vital component of our service.
  • It is a solid implementation of Mongo DB.
  • The compose dashboard for decision-makers & admins is straightforward and easy to use.
  • Terrible customer support. Once, a year ago, Compose was down for 5 hours on a weekend. Three developers were trying to decipher why our site was down. IBM did not bother informing us that Compose was down. It was a tremendous waste of time for us. IBM's Compose team never reached out to us after I expressed my disappointment.
  • Encryption at rest is not available. This should definitely part of the feature-set
  • IBM compose does NOT support the latest version of MongoDB. It does not even support the previous version of MongoDB. Recently, Compose Support's organization did not have a time estimate for the availability of MongoDB previous version. This is quite surprising. As a customer, we would at least like to know why. Compose competitors have supported more up-to-date versions of Mongo DB
  • No impact. We are using it as a database. We could have used another MongoDB provider, but we chose Compose.
  • Negative impact in that there is no good support for ElasticSearch.
We selected Compose because we initially thought that they would provide great support, and that they would bring encryption at rest within months. That has not materialized yet.

We also thought that the cost, while far from being the lowest, was reasonable.
For customers who do not care about support, Compose is well suited. For customers who do not care about the latest versions of MongoDB, Compose is well suited. IBM Compose would do much better if it were to support the latest versions and to provide adequate support.

IBM Cloud Databases Feature Ratings

Automatic software patching
Not Rated
Database scalability
Automated backups
Database security provisions
Monitoring and metrics
Automatic host deployment
Not Rated