Better MDM solutions exist...The truth is out there
September 19, 2018

Better MDM solutions exist...The truth is out there

Scott Gary | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM MaaS360

MaaS360 was used as our organizational MDM for some time before deploying another solution. MaaS360 was used for our Work at Home force to keep all company devices managed and configured for end users. Business problems-wise, this solved several issues we required as far as locking the machine for transit and verifying the device had been unlocked and reporting back to us.
  • End user ease of use and silent operation
  • Admin interface is clean
  • Device reporting
  • Admin management and customization
  • Searching web portal for computer information
  • Sending remote commands could sometimes take hours or not send at all
  • More hours for IT staff remotely working issues.
  • Less time for IT staff to create new projects and more effectively manage users.
  • Could not adequately handle large fleets of machines without interface problems.
There is no contest for customization or admin interface between Jamf Pro and MaaS360; Jamf is the clear winner. After experiencing MaaS360 then moving our company to Jamf Pro, the list of manual tasks has dwindled. This not only left more time for my IT staff to better work users issues but also provided my team with the extra time to create projects molded to our staff needs.
If you are managing a small fleet of local computers MaaS360 will work well to suit your needs. However, if you are working with a large fleet with remote users the program begins to not be as efficient for your needs as it could be. From my experience working with over 1000 Macs this solution was not up to the tasks at hand.