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MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.https://dudodiprj2sv7.cloudfront.net/product-logos/KK/Gp/MTZ3KEC0GRGC.jpegBetter MDM solutions exist...The truth is out thereMaaS360 was used as our organizational MDM for some time before deploying another solution. MaaS360 was used for our Work at Home force to keep all company devices managed and configured for end users. Business problems-wise, this solved several issues we required as far as locking the machine for transit and verifying the device had been unlocked and reporting back to us.,End user ease of use and silent operation Admin interface is clean Device reporting,Admin management and customization Searching web portal for computer information Sending remote commands could sometimes take hours or not send at all,1,More hours for IT staff remotely working issues. Less time for IT staff to create new projects and more effectively manage users. Could not adequately handle large fleets of machines without interface problems.,Jamf Pro,Jamf ProMaaS360 saves time and moneyIBM MaaS360 is used as a remote management tool for my company. It is mainly used to enroll devices such as android, iPhones, Mac computers, where we have control to wipe data, reset passwords, create users for access, deploy apps, and locate phones as well. The most vital tool it has been used to recover devices when lost as well as unlock disabled devices remotely. It saves time and money when you have a remote management system that is reliable that you can trust. In two years I’ve only had to call support for MaaS360 once and that was to learn a new feature. I would highly recommend this program to any small and upcoming business that has less than 1500 end users.,Unlock phones, users always forget their passcodes and with once click you can unlock their devices. A repository for devices within your company and keeps you informed with alerts on who has it deployed as well as instant alerts for users that try to remove it from their devices. Locking a phone that has been lost to ensure PHI is safely maintained. The ease of using the system is a plus, it is easy to learn and highly trainable.,After attempts to reset a passcode sometimes a phone will become disabled. When a phones IOS is locked their is no way to successfully send a passcode without wiping the phone Need an easier way to change the email if you create it wrong and the phone is already deployed. Sometimes the selective wipe does not always work as it should. Too many alerts.,8,Return and recovery of $20k worth of lost devices. User friendly. Less costly for small businesses.IBM MaaS360 - Worth It!We use IBM MaaS360 across our organization. Any corporate owned mobile device is configured to use MaaS360 to verify security of the mobile device. We verify that the device is not jail broken, what version of OS it is running on, that a passcode is configured and the device is encrypted.,Remote password resets Make sure the device meets our security standards. Remote wipe of device if it lost or stolen. Automatically wipe the device if the wrong password is used too many times.,Some of the device information can be hard to find in the dashboard. Upgrading a device for a user can be time consuming.,9,A very positive ROI. The cost is very inexpensive compared to the level of security and access you have to the remote devices.,PRTG Network Monitor, VNC Connect, MalwarebytesOver 4 years and still a happy customerMaaS360 is deployed across the entire enterprise as our MDM solution. It addresses privacy concerns under HIPAA.,Extremely fast deployment initially and for each new device. Minimal support overhead. Excellent reports and alerts for compliance triggers,User interface could use a more modern look,9,It's been a while since we did the ROI but the cost savings over the next best solution was significant and didn't require the build out or ongoing support overhead. Business objective met. Set it and forget it.,Microsoft 365 BusinessBig fan of MaaS360All company provided and owned cell phones have MaaS360 loaded on them. Not only for the ease of configuring the device and settings but also because this tool allows us to find the device if lost or stolen, along with wipe it remotely. We started with using it just in IT and now it has become a standard across the enterprise for anyone or any device that has company e-mail on it.,Full or selective wipes of the device Ease of setup and control for the users on the website Super support when I can't figure out something and have to call in for assistance.,Some of the reporting seems to be lacking but they are improving it all the time. Would like to be able to customize the website to the areas I go to all the time in order to cut down on the navigating,9,We definitely have an ROI since I can't tell you the amount of devices we have wiped since we purchased it. Make sure you have enough licenses or they will bill you if you go over and that cost is not cheap,AirWatch and MobileIron,Oracle JD Edwards EnterpriseOne, Avaya Business Communications Manager, GoToMeeting
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IBM MaaS360
18 Ratings
Score 7.1 out of 101
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IBM MaaS360 Reviews

IBM MaaS360
18 Ratings
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Score 7.1 out of 101
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Scott Gary profile photo
September 19, 2018

IBM MaaS360 Review: "Better MDM solutions exist...The truth is out there"

Score 1 out of 10
Vetted Review
Verified User
Review Source
MaaS360 was used as our organizational MDM for some time before deploying another solution. MaaS360 was used for our Work at Home force to keep all company devices managed and configured for end users. Business problems-wise, this solved several issues we required as far as locking the machine for transit and verifying the device had been unlocked and reporting back to us.
  • End user ease of use and silent operation
  • Admin interface is clean
  • Device reporting
  • Admin management and customization
  • Searching web portal for computer information
  • Sending remote commands could sometimes take hours or not send at all
If you are managing a small fleet of local computers MaaS360 will work well to suit your needs. However, if you are working with a large fleet with remote users the program begins to not be as efficient for your needs as it could be. From my experience working with over 1000 Macs this solution was not up to the tasks at hand.
Read Scott Gary's full review
Nicole McLaurine profile photo
September 05, 2018

IBM MaaS360 Review: "MaaS360 saves time and money"

Score 8 out of 10
Vetted Review
Verified User
Review Source
IBM MaaS360 is used as a remote management tool for my company. It is mainly used to enroll devices such as android, iPhones, Mac computers, where we have control to wipe data, reset passwords, create users for access, deploy apps, and locate phones as well. The most vital tool it has been used to recover devices when lost as well as unlock disabled devices remotely. It saves time and money when you have a remote management system that is reliable that you can trust. In two years I’ve only had to call support for MaaS360 once and that was to learn a new feature. I would highly recommend this program to any small and upcoming business that has less than 1500 end users.
  • Unlock phones, users always forget their passcodes and with once click you can unlock their devices.
  • A repository for devices within your company and keeps you informed with alerts on who has it deployed as well as instant alerts for users that try to remove it from their devices.
  • Locking a phone that has been lost to ensure PHI is safely maintained.
  • The ease of using the system is a plus, it is easy to learn and highly trainable.
  • After attempts to reset a passcode sometimes a phone will become disabled. When a phones IOS is locked their is no way to successfully send a passcode without wiping the phone
  • Need an easier way to change the email if you create it wrong and the phone is already deployed. Sometimes the selective wipe does not always work as it should.
  • Too many alerts.
It is well suited for companies with less than 1500 employees. For companies over that amount licenses can be very costly.
Read Nicole McLaurine's full review
Troy Smith profile photo
September 10, 2018

User Review: "IBM MaaS360 - Worth It!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use IBM MaaS360 across our organization. Any corporate owned mobile device is configured to use MaaS360 to verify security of the mobile device. We verify that the device is not jail broken, what version of OS it is running on, that a passcode is configured and the device is encrypted.
  • Remote password resets
  • Make sure the device meets our security standards.
  • Remote wipe of device if it lost or stolen.
  • Automatically wipe the device if the wrong password is used too many times.
  • Some of the device information can be hard to find in the dashboard.
  • Upgrading a device for a user can be time consuming.
If you have remote devices that you want to make sure that their security levels are up to your standards, this is the application to do it.
Read Troy Smith's full review
No photo available
September 25, 2018

IBM MaaS360 Review: "Over 4 years and still a happy customer"

Score 9 out of 10
Vetted Review
Verified User
Review Source
MaaS360 is deployed across the entire enterprise as our MDM solution. It addresses privacy concerns under HIPAA.
  • Extremely fast deployment initially and for each new device.
  • Minimal support overhead.
  • Excellent reports and alerts for compliance triggers
  • User interface could use a more modern look
Suited for organizations of all sizes that want to ensure that corporate data is encrypted and stored in a capsule on each mobile device.
Read this authenticated review
No photo available
April 11, 2018

IBM MaaS360 Review: "Big fan of MaaS360"

Score 9 out of 10
Vetted Review
Verified User
Review Source
All company provided and owned cell phones have MaaS360 loaded on them. Not only for the ease of configuring the device and settings but also because this tool allows us to find the device if lost or stolen, along with wipe it remotely. We started with using it just in IT and now it has become a standard across the enterprise for anyone or any device that has company e-mail on it.
  • Full or selective wipes of the device
  • Ease of setup and control for the users on the website
  • Super support when I can't figure out something and have to call in for assistance.
  • Some of the reporting seems to be lacking but they are improving it all the time.
  • Would like to be able to customize the website to the areas I go to all the time in order to cut down on the navigating
I really love the wiping features. Would like to see remote control or screen sharing option come soon.
Read this authenticated review
Kyle Farago profile photo
August 22, 2017

IBM MaaS360 Review: "Great Asset Management Platform"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use MaaS360 A) as an asset tracking system for all of our mobile, non-laptop, devices. We have a mixture of Apple and Android devices - both tablets and phones - and MaaS360 allows us to easily create profiles for both platforms and integrate them seamlessly. B) as a way to instantly get important documents (safety, instructional, etc) out to field workers who may not have computers, or easy access to a computer in the middle of the day.
  • Asset tracking
  • File Sync (documents, pictures, etc)
  • Integration with major carriers
  • User interface could be a bit more friendly
  • "Feature" packages should be re-worked
  • Support can be iffy at times
If you are a small business with only a couple of employees, MaaS360 is probably not for you as you'd spend more time working with the system than just going to your employee and asking. If you have multiple sites, and/or a good amount of employees (especially if there is a lot of travel involved), or if you must follow strict guidelines (E.G. HIPAA) then this is the product for you. It ensures all devices meet the same minimum requirements and has good remote management options for lost devices and such.
Read Kyle Farago's full review
No photo available
August 11, 2017

IBM MaaS360 Review: "IBM, up your game!"

Score 6 out of 10
Vetted Review
Verified User
Review Source
IBM MaaS360 is being used as an MDM tool for control of our Android and iOS devices. It is being across the whole organization and it is a secure way for users to access email and other applications on their personal or company devices.
  • Intuitive user interface.
  • Quick setup.
  • Supports multiple platforms.
  • Has a bunch of sync modes and settings to control notifications over weekends etc.
  • Sync isn't always perfect, have personally had a lot of issues on my mobile device (Android).
  • Random errors of "Internet unstable" keep popping up.
  • Not as fast as other applications.
  • Certain file formats refuse to work well with this application and vice versa.
It does its job well if you're connected to Wi-Fi at all times, however I've seen problems with LTE connections. As I mentioned before it has a nice and satisfactory UI and is easy to use and maneuver. It does have a hard time searching for e-mails sometimes which gets annoying and makes you want to access your e-mail on a laptop/PC.
Read this authenticated review
Curt Sminkey profile photo
August 30, 2016

IBM MaaS360 Review: "MaaS360 is very easy to use"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use MaaS360 across our entire organization. We use it to track assets, push applications, and to restrict use of unauthorized apps, etc.
  • Adding users/devices is extremely easy to manage.
  • Creating security profiles is extremely easy to walk through.
  • Adding things like email, changing wifi settings, pushing new apps couldn't be any easier.
  • It can get easy to confuse which apps and which settings are applied to different devices.
  • Trying to group similar devices is hard when you are trying to apply different appls to similar devices.
  • We like to restrict access to the Apple and Android store so no apps are installed, however we can not update apps from the store ourselves when it is restricted.
We have an in-house developed app that gets up dated multiple times per year showcasing new products. We push the update out to all the devices so our sales people always have the latest version. Some devices should never leave the building, so we can be alerted with the geo-fencing when this happens.
Read Curt Sminkey's full review

IBM MaaS360 Scorecard Summary

About IBM MaaS360

MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

IBM MaaS360 Technical Details

Operating Systems: Unspecified
Mobile Application:No