IBM MaaS360 with Watson Reviews

23 Ratings
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Score 6.9 out of 100

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Reviews (1-11 of 11)

Anonymous | TrustRadius Reviewer
Score 8 out of 10
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We use MaaS360 mainly in our operations department which consists of people in the field almost all work day. We decided to go with it to solve the issue of people using their own iPads on job sites then having work info on the device when leaving the company. In addition it solves the issue of people handing in company iPads with personal Apple passwords on them making them virtually impossible to unlock and use.
  • Their on-boarding program is sensational and it really helps you get up to speed on the use of the software.
  • The portal used to manage the devices and settings is professionally designed and runs very smoothly.
  • IBM goes out of their way to provide help and documentation for the period after on-boarding.
  • In using it for 6-8 months I have found no issues with the workability of the functions that can be run on the tablets and phones.
  • The website has oh-so-many options that it can be overwhelming when it comes to finding the option or policy you want.
  • After log-in they have a "Dashboard" web page that shows you important info about your devices but many of the errors do not have the appropriate links to rectify them.
  • Their process to wipe an iPad could be better. Post-wipe it still shows up in the list of devices as waiting for something to happen to it so it can be a bit confusing.
MaaS360 is suited well both for small shops and some medium-sized shops where the goal is to mostly manage company-run devices. Its smooth running web portal makes changing items happen quickly and for the most part, except for wiping machines, most items flow smoothly and make sense. The ease of use is good for the smaller shops that do not have a lot of time to spending on training. Conversely I am not sure MaaS360 is a great choice for large shops or shops that intend on having a lot of BYOD users. To use it effectively you have to request the user go into the MaaS360 app and agree to some items and that is not always an easy task with BYOD.
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Anonymous | TrustRadius Reviewer
Score 5 out of 10
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We use MaaS360 specifically for iOS mobile device management. The most useful features for us are security profiles and device location checking. It includes many other features such as update management, app deployment, and remote wiping. We are able to link MaaS360 to our Apple device enrollment program account so devices purchased from Apple automatically get added.
  • Security profiles - apply settings templates to devices rather than manually configuring
  • App deployment - select apps to automatically be deployed on a device
  • Device inventory - maintain list of hardware information and associate it with enterprise users
  • Remote wiping - Even when properly configured, remote wiping of company owned devices is not always successful. In these cases, a case must be opened directly with Apple (not IBM) to prove ownership of the device and wipe it.
  • Poor performing website - Using the web interface for MaaS360 can be frustrating, and some pages don't load or submit changes without reloading and starting over.
  • Not intuitive design - MaaS360 inherently deals with complicated concepts, but the service interface could be much more straightforward. Training and tutorials are pretty much required for any task.
IBM MaaS360 is a powerful tool, and it is capable of providing mobile device management for most types of devices, including Windows computers, Apple computers, Windows phones, Android phones, and Apple phones. Security profile templates can be set up per device type or per employee type, allowing detailed granular control over settings and services on each end user device.

Unfortunately, MaaS360 is difficult to use and can be very frustrating. The biggest frustration by far is that remote wiping sometimes fails. In cases where an end user signs into iCloud on an Apple device, their password is required before the device can be used again. Remote wiping should bypass this, but only if it works. When remote wiping fails, the only way to use the device again is by filing a case with Apple and proving company ownership, a process which can take weeks and requires time and effort.
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
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We managed a MaaS360 implementation for one of our IT Managed Services clients who are in the healthcare industry. They used it only as an MDM solution for iOS devices and wanted to encrypt email data. They also used it as a security control of their iPhone fleet to enforce compliance across all devices.
  • Policies were easy to create and maintain.
  • Pushing out settings was quick and easy.
  • Encryption on the device was great.
  • Working with Apple DEP was a big challenge.
  • The enrollment process was difficult for many users.
  • Many of the settings in the online portal were difficult to find.
I think MaaS360 was a great cost-effective MDM solution compared to other services I've used in the past. Our client moved away from Good for Enterprise to MaaS360 and found significant cost savings. It also fills the need for compliant MDM as it offers remote wipe, data encryption, and enforceable security controls.
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Scott Gary | TrustRadius Reviewer
Score 1 out of 10
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MaaS360 was used as our organizational MDM for some time before deploying another solution. MaaS360 was used for our Work at Home force to keep all company devices managed and configured for end users. Business problems-wise, this solved several issues we required as far as locking the machine for transit and verifying the device had been unlocked and reporting back to us.
  • End user ease of use and silent operation
  • Admin interface is clean
  • Device reporting
  • Admin management and customization
  • Searching web portal for computer information
  • Sending remote commands could sometimes take hours or not send at all
If you are managing a small fleet of local computers MaaS360 will work well to suit your needs. However, if you are working with a large fleet with remote users the program begins to not be as efficient for your needs as it could be. From my experience working with over 1000 Macs this solution was not up to the tasks at hand.
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Nicole McLaurine | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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IBM MaaS360 is used as a remote management tool for my company. It is mainly used to enroll devices such as android, iPhones, Mac computers, where we have control to wipe data, reset passwords, create users for access, deploy apps, and locate phones as well. The most vital tool it has been used to recover devices when lost as well as unlock disabled devices remotely. It saves time and money when you have a remote management system that is reliable that you can trust. In two years I’ve only had to call support for MaaS360 once and that was to learn a new feature. I would highly recommend this program to any small and upcoming business that has less than 1500 end users.
  • Unlock phones, users always forget their passcodes and with once click you can unlock their devices.
  • A repository for devices within your company and keeps you informed with alerts on who has it deployed as well as instant alerts for users that try to remove it from their devices.
  • Locking a phone that has been lost to ensure PHI is safely maintained.
  • The ease of using the system is a plus, it is easy to learn and highly trainable.
  • After attempts to reset a passcode sometimes a phone will become disabled. When a phones IOS is locked their is no way to successfully send a passcode without wiping the phone
  • Need an easier way to change the email if you create it wrong and the phone is already deployed. Sometimes the selective wipe does not always work as it should.
  • Too many alerts.
It is well suited for companies with less than 1500 employees. For companies over that amount licenses can be very costly.
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Troy Smith | TrustRadius Reviewer
September 10, 2018

IBM MaaS360 - Worth It!

Score 9 out of 10
Vetted Review
Verified User
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We use IBM MaaS360 across our organization. Any corporate owned mobile device is configured to use MaaS360 to verify security of the mobile device. We verify that the device is not jail broken, what version of OS it is running on, that a passcode is configured and the device is encrypted.
  • Remote password resets
  • Make sure the device meets our security standards.
  • Remote wipe of device if it lost or stolen.
  • Automatically wipe the device if the wrong password is used too many times.
  • Some of the device information can be hard to find in the dashboard.
  • Upgrading a device for a user can be time consuming.
If you have remote devices that you want to make sure that their security levels are up to your standards, this is the application to do it.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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MaaS360 is deployed across the entire enterprise as our MDM solution. It addresses privacy concerns under HIPAA.
  • Extremely fast deployment initially and for each new device.
  • Minimal support overhead.
  • Excellent reports and alerts for compliance triggers
  • User interface could use a more modern look
Suited for organizations of all sizes that want to ensure that corporate data is encrypted and stored in a capsule on each mobile device.
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Anonymous | TrustRadius Reviewer
April 11, 2018

Big fan of MaaS360

Score 9 out of 10
Vetted Review
Verified User
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All company provided and owned cell phones have MaaS360 loaded on them. Not only for the ease of configuring the device and settings but also because this tool allows us to find the device if lost or stolen, along with wipe it remotely. We started with using it just in IT and now it has become a standard across the enterprise for anyone or any device that has company e-mail on it.
  • Full or selective wipes of the device
  • Ease of setup and control for the users on the website
  • Super support when I can't figure out something and have to call in for assistance.
  • Some of the reporting seems to be lacking but they are improving it all the time.
  • Would like to be able to customize the website to the areas I go to all the time in order to cut down on the navigating
I really love the wiping features. Would like to see remote control or screen sharing option come soon.
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Kyle Farago | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We use MaaS360 A) as an asset tracking system for all of our mobile, non-laptop, devices. We have a mixture of Apple and Android devices - both tablets and phones - and MaaS360 allows us to easily create profiles for both platforms and integrate them seamlessly. B) as a way to instantly get important documents (safety, instructional, etc) out to field workers who may not have computers, or easy access to a computer in the middle of the day.
  • Asset tracking
  • File Sync (documents, pictures, etc)
  • Integration with major carriers
  • User interface could be a bit more friendly
  • "Feature" packages should be re-worked
  • Support can be iffy at times
If you are a small business with only a couple of employees, MaaS360 is probably not for you as you'd spend more time working with the system than just going to your employee and asking. If you have multiple sites, and/or a good amount of employees (especially if there is a lot of travel involved), or if you must follow strict guidelines (E.G. HIPAA) then this is the product for you. It ensures all devices meet the same minimum requirements and has good remote management options for lost devices and such.
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Curt Sminkey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We use MaaS360 across our entire organization. We use it to track assets, push applications, and to restrict use of unauthorized apps, etc.
  • Adding users/devices is extremely easy to manage.
  • Creating security profiles is extremely easy to walk through.
  • Adding things like email, changing wifi settings, pushing new apps couldn't be any easier.
  • It can get easy to confuse which apps and which settings are applied to different devices.
  • Trying to group similar devices is hard when you are trying to apply different appls to similar devices.
  • We like to restrict access to the Apple and Android store so no apps are installed, however we can not update apps from the store ourselves when it is restricted.
We have an in-house developed app that gets up dated multiple times per year showcasing new products. We push the update out to all the devices so our sales people always have the latest version. Some devices should never leave the building, so we can be alerted with the geo-fencing when this happens.
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Anonymous | TrustRadius Reviewer
August 11, 2017

IBM, up your game!

Score 6 out of 10
Vetted Review
Verified User
Review Source
IBM MaaS360 is being used as an MDM tool for control of our Android and iOS devices. It is being across the whole organization and it is a secure way for users to access email and other applications on their personal or company devices.
  • Intuitive user interface.
  • Quick setup.
  • Supports multiple platforms.
  • Has a bunch of sync modes and settings to control notifications over weekends etc.
  • Sync isn't always perfect, have personally had a lot of issues on my mobile device (Android).
  • Random errors of "Internet unstable" keep popping up.
  • Not as fast as other applications.
  • Certain file formats refuse to work well with this application and vice versa.
It does its job well if you're connected to Wi-Fi at all times, however I've seen problems with LTE connections. As I mentioned before it has a nice and satisfactory UI and is easy to use and maneuver. It does have a hard time searching for e-mails sometimes which gets annoying and makes you want to access your e-mail on a laptop/PC.
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IBM MaaS360 with Watson Scorecard Summary

About IBM MaaS360 with Watson

MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

IBM MaaS360 with Watson Technical Details

Operating Systems: Unspecified
Mobile Application:No