Item: IBM MaaS360
Rating: 10
Author: Verified User

Overall Satisfaction with IBM Security MaaS360

Use Cases and Deployment Scope

IBM Security MaaS360 is used to manage our mobile device fleet of iPhone and iPad devices. It has helped with controlling what apps are used and to manage users’ preferences as well as solve simple issues and to better track and manage our fleet of devices. It ties in with our DEP ( device enrolment plan ) and works as a one-stop MDM (mobile device management) system. It also allows us to see where all devices are and manage the Apple IDs of our users and we can also wipe out information from the device to help secure intellectual property. We can reset users screen lock passcodes and deploy apps to individual devices or to all devices in the fleet.

Pros and Cons

Pros

Manage app deployment on mobile fleet of devices
Manage all mobile devices and know where your fleet of devices are
Solve simple issues like reset screen lock passcodes
Protects company’s intellectual property
Allows for easy deployment of mobile devices to remote users

Cons

Integration with DEP or Apple could be made easier but it works fine once connected
Support could be improved as it was a little complicated for some administrators who are not considered super admins
IBMid is still an issue for my account since I am an administrator on a server that is owned and managed by our USA division but I support Canada which does not have its own server

Return on Investment

Definitely decreases configuration times and deployments
Also increased out IT efficiency and effectiveness with support
And absolutely a huge reduction in license spending

Ease of Integration

It has been very productive in managing our fleet of mobile devices spread across Canada and was easy to use and implement with little effort and easy to maintain once configured and connected to all devices. The interface being web-based makes it simple and convenient to support our users from anywhere. With a simple and intuitive and easy to understand and use makes this a no-brainer for supporting your mobile device fleet for any small or medium or large corporations. The one I support right now has a Canada fleet of over 300 devices spread across the country and has made it easy to support remotely.

Implementation Rating

Having this product integrated with Apple and your device vendor makes it simple to manage and deploy devices all across the country with little or no effort from your IT department since once configured and setup correctly everything works seamlessly and will improve the productivity of your IT department. Deployment of apps and protection of intellectual property is easily managed from a simple web interface.

Key Insights

Do you think IBM MaaS360 delivers good value for the price?

Yes

Are you happy with IBM MaaS360's feature set?

Yes

Did IBM MaaS360 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM MaaS360 go as expected?

I wasn't involved with the implementation phase

Would you buy IBM MaaS360 again?

Yes

Other Software Used

Azure AD Security Governance, Azure App Configuration, Azure Automation

Likelihood to Recommend

This product has helped me find lost mobile devices and has helped protect our corporate intellectual property as well as making it easier to support our 700 users in our Canada manufacturing facilities. We are better able to manage our fleet of devices and manage the apps that are being used on these devices as well as which apps are being used. We can easily wipe out a device if someone resigns and to better protect information. It makes it easier to deploy a completely configured mobile device to remote users and supports Apple, Android or BYOD. Once configured correctly this product integrates seamlessly with Apple to better manage off the shelf apps or custom applications. This product has made my life working with managing two different corporate entities and their divisions all across Canada with relative ease and leaves me more time to work on other issues. And reports are simple and customizable making it simple to see and understand and utilize the information to make better informed decisions.

Using IBM Security MaaS360

Users and Roles

Admins there are only 6 but I am the only real administrator of this product for a user base of over 300 across Canada. I use it to manage devices and protect information and intellectual property as well as support user problems and issues and for easy deployment to all remote users across Canada and supply management with reporting and invaluable decision-making information.

Support Headcount Required

Business Processes Supported

Manage mobile fleet of devices
Protect intellectual property
Support users
Manage apps and deployment

Innovative Uses

Know where all mobile devices are all across the country
Manage apps, off the shelf or custom
Easy support of user base

Future Planned Uses

Manage other byod devices
Manage mobile fleet’s internationally
Manage reports for better decisions
Manage custom apps and deployment

Likelihood to Renew

Evaluating IBM Security MaaS360 and Competitors

Products Replaced

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

With better reporting and support this will help in getting the best overall view of our current Mobile fleet of devices and with our users input this has helped in making better and more informed decisions about where and when and who should be making use of this product in our company.

IBM Security MaaS360 Implementation

Implementation Details / Implementation Partner

Don't know

Implementation Issues

Setup and integration
Configuration

IBM Security MaaS360 Support

Support Rating

I only had 2 issues that ever need me to contact support. 1 was for a license issue for an admin account and another issue with my IBMid.

IBM MaaS360 Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using IBM Security MaaS360

Usability

A simple web interface makes support easy and intuitive. Remote access makes it convenient.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None