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Mobility management made simple with IBM Security MaaS360
August 21, 2023

Mobility management made simple with IBM Security MaaS360

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Security MaaS360

IBM Security MaaS360 is used to manage our mobile device fleet of iPhone and iPad devices. It has helped with controlling what apps are used and to manage users’ preferences as well as solve simple issues and to better track and manage our fleet of devices. It ties in with our DEP ( device enrolment plan ) and works as a one-stop MDM (mobile device management) system. It also allows us to see where all devices are and manage the Apple IDs of our users and we can also wipe out information from the device to help secure intellectual property. We can reset users screen lock passcodes and deploy apps to individual devices or to all devices in the fleet.
  • Manage app deployment on mobile fleet of devices
  • Manage all mobile devices and know where your fleet of devices are
  • Solve simple issues like reset screen lock passcodes
  • Protects company’s intellectual property
  • Allows for easy deployment of mobile devices to remote users
  • Integration with DEP or Apple could be made easier but it works fine once connected
  • Support could be improved as it was a little complicated for some administrators who are not considered super admins
  • IBMid is still an issue for my account since I am an administrator on a server that is owned and managed by our USA division but I support Canada which does not have its own server
  • Definitely decreases configuration times and deployments
  • Also increased out IT efficiency and effectiveness with support
  • And absolutely a huge reduction in license spending
It has been very productive in managing our fleet of mobile devices spread across Canada and was easy to use and implement with little effort and easy to maintain once configured and connected to all devices. The interface being web-based makes it simple and convenient to support our users from anywhere. With a simple and intuitive and easy to understand and use makes this a no-brainer for supporting your mobile device fleet for any small or medium or large corporations. The one I support right now has a Canada fleet of over 300 devices spread across the country and has made it easy to support remotely.
Having this product integrated with Apple and your device vendor makes it simple to manage and deploy devices all across the country with little or no effort from your IT department since once configured and setup correctly everything works seamlessly and will improve the productivity of your IT department. Deployment of apps and protection of intellectual property is easily managed from a simple web interface.

Do you think IBM Security MaaS360 delivers good value for the price?

Yes

Are you happy with IBM Security MaaS360's feature set?

Yes

Did IBM Security MaaS360 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Security MaaS360 go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Security MaaS360 again?

Yes

This product has helped me find lost mobile devices and has helped protect our corporate intellectual property as well as making it easier to support our 700 users in our Canada manufacturing facilities. We are better able to manage our fleet of devices and manage the apps that are being used on these devices as well as which apps are being used. We can easily wipe out a device if someone resigns and to better protect information. It makes it easier to deploy a completely configured mobile device to remote users and supports Apple, Android or BYOD. Once configured correctly this product integrates seamlessly with Apple to better manage off the shelf apps or custom applications. This product has made my life working with managing two different corporate entities and their divisions all across Canada with relative ease and leaves me more time to work on other issues. And reports are simple and customizable making it simple to see and understand and utilize the information to make better informed decisions.

Using IBM Security MaaS360

Admins there are only 6 but I am the only real administrator of this product for a user base of over 300 across Canada. I use it to manage devices and protect information and intellectual property as well as support user problems and issues and for easy deployment to all remote users across Canada and supply management with reporting and invaluable decision-making information.
  • Manage mobile fleet of devices
  • Protect intellectual property
  • Support users
  • Manage apps and deployment
  • Know where all mobile devices are all across the country
  • Manage apps, off the shelf or custom
  • Easy support of user base
  • Manage other byod devices
  • Manage mobile fleet’s internationally
  • Manage reports for better decisions
  • Manage custom apps and deployment

Evaluating IBM Security MaaS360 and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
With better reporting and support this will help in getting the best overall view of our current Mobile fleet of devices and with our users input this has helped in making better and more informed decisions about where and when and who should be making use of this product in our company.

IBM Security MaaS360 Implementation

IBM Security MaaS360 Support

I only had 2 issues that ever need me to contact support. 1 was for a license issue for an admin account and another issue with my IBMid.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Support was purchased by our corporate office so I have not been involved with that part of the process.
Yes - Issue with licensing for an admin account created to supply IBM Security MaaS360 users in a different country.
Had an issue resolved on the same day for licensing problem experienced by an admin users account.

Using IBM Security MaaS360

A simple web interface makes support easy and intuitive. Remote access makes it convenient.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Deployment of apps
  • Device deployment
  • Supporting user base
  • Setup of Apple DEP
  • Licensing
  • Overall setup and configuration
Yes, but I don't use it