Hits and Misses
March 25, 2025
Hits and Misses
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM SevOne
I use IBM SevOne for the [...], to monitor and gather data on [...] routers, switches, virtual hosts, application servers, firewalls, and more.
Pros
- Easy, intuitive interface
- Slick and modern looking
- Fast UI
- Granular extensible
Cons
- Documentation for the embedded help pages in NMS and more. In my opinion, these do not provide anything of any depth or maybe anything helpful at all. If anything it just seems to be a guide of what actually exists on the page. It is nicely searchable documentation though.
- It is very surprising and disappointing for us to learn that it isn't until the latest version of IBM SevOne that bulk editing was introduced. I think this is such a basic and foundational feature that should have been a part of the original rollout. My team is still trying to configure the REST API.
- It was disappointing for the webinar to start with a speaker who had a thick accent and simply read from slides. To me, it felt hopeless until the second speaker, who was engaging and easy to understand. It's as if this fact wasn't considered. I'm sure the first speaker lost a lot of viewers who didn't stick around to discover the 2nd speaker.
- I asked three different questions during the webinar and none were answered.
- It has helped resolve tickets that need to collect data on a network issue from a specific point in time. It is also easy to do so.
The interface is intuitive. For other products, this is how their adoption by others lives or dies. It's why my department even uses SolarWinds. Keep in mind, in the military, turnover/staff rotation is extremely high. New people come in at regular interviews, must train quickly, and then are moving on to the next job/base before long.
It's easier for me to sell my department on IBM SevOne's utility when it's easy for them to see and understand its impact.
Do you think IBM SevOne delivers good value for the price?
Not sure
Are you happy with IBM SevOne's feature set?
Yes
Did IBM SevOne live up to sales and marketing promises?
No
Did implementation of IBM SevOne go as expected?
Yes
Would you buy IBM SevOne again?
Yes
Comments
Please log in to join the conversation