Great Omni-Channel Order Management Solution.
May 16, 2025

Great Omni-Channel Order Management Solution.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Sterling Supply Chain Business Network

Today, we utilize IBM Sterling SCBN to integrate our wholesale partners and other distributors with our ERP solution. This allows seamless communication of our inventory availability, order processing, and shipment data. Sterling also allows us to track all of our wholesale and distributor clients in one easy-to-manage place.

Pros

  • EDI and Sales Integrations.
  • Reporting and Analytics.
  • Speed of Onboarding/Integrations.
  • Reliability/System Performance.

Cons

  • Poor Exceptions Support/Slow Response from Technical Support.
  • Lack of Customization/Flexibility.
  • Control Tower/Centralized Visibility Could Be Better.
  • Simplified integrations across a large host of B2B clients.
  • Competitive pricing / Positive ROI.
The UI / UX is pretty straightforward. It does take some time to configure fully (everything is customized mapping tailored to your business's needs), but once everything is set up, their solution is incredibly reliable. Once it's fully onboarded, it's a very scalable solution for adding more clients and integrations to your business. Technical support could be better.
IBM Sterling Supply Chain can be more expensive and complex, and has lower customer and technical service support than some of the other players. Onboarding might be a bit faster with different providers. Other providers might be better for businesses that are still in the earlier stages of their maturity, with regular growth or regular changing business and processes that are not fully established, might find IBM Sterling less of a fit for their operations and integrations.

Do you think IBM Sterling Supply Chain Business Network delivers good value for the price?

Yes

Are you happy with IBM Sterling Supply Chain Business Network's feature set?

Yes

Did IBM Sterling Supply Chain Business Network live up to sales and marketing promises?

Yes

Did implementation of IBM Sterling Supply Chain Business Network go as expected?

Yes

Would you buy IBM Sterling Supply Chain Business Network again?

Yes

IBM Sterling Supply Chain Business is very well suited for medium to large businesses that have a large commercial / B2B customer set, limited technical resources, and very simple standardized integrations with their B2B customers. It might be less appropriate or a fit for brands that have a much more complex tech stack, smaller commercial customer base, and more complete sales/products or options for their clients.

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