A good service, but poor support and surprise changes to pricing.
July 17, 2019

A good service, but poor support and surprise changes to pricing.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Streaming Manager (Ustream Pro Broadcast)

Overall Satisfaction with IBM Watson Media's Video Streaming

The product was used to stream and record school events. Streaming was open to all departments, but it was primarily used for athletics, music, chapel services and special events like graduation. It provided a way to share events live and also automatically recorded them and made them available for on-demand playback.
  • Cloud transcoding
  • Player customization
  • Analytics
  • Security/privacy options
  • Very poor communication
  • Support
  • Ease of accessing on-demand playback
We had no issues with concurrent viewership, but our audience would not be considered massive at all.
The metrics provided by the service are very detailed. It was very helpful to be able to determine the locales of our viewership. When events viewers were local to our town, the metrics helped us determine how many people were interested in our event, but not attending it in person.
We found the streaming product very good, but I would hesitate to recommend the product because of the pricing changes they made to our longstanding account without any notice. Support was not at all helpful and had no interest in preserving our business. We left the company because of this.

IBM Video Streaming Feature Ratings

Lead generation
6
Video personalization
8
Support for advertisements
Not Rated
Video SEO
Not Rated
Video access controls
9
User management
8
Video link sharing
6
Internal video
10
External video
10
Player customization
9
Embedded videos
10
Video quality / Bandwidth controls
10
Mobile compatibility
10
Streaming quality reports
8
Per viewer tracking
8
Per video tracking
8
Video analytics dashboard
9
On-Demand video
6
Live streaming
9
Impact of streaming on network
9
Video upload & format support
9
Video library / File management
5
Video portal
7
Audience polling
9
Audience Q&A / Live chat
7
Video comments
5