From our experience, you'd be better served elsewhere. We are.
August 31, 2019
From our experience, you'd be better served elsewhere. We are.
Score 1 out of 10
Vetted Review
Verified User
Software Version
Streaming Manager (Ustream Pro Broadcast)
Modules Used
- Ustream eCDN (IBM Cloud Video Enterprise Content Delivery Network)
Overall Satisfaction with IBM Watson Media's Video Streaming
We started with Ustream many years ago. It worked great. We transitioned to IBM when they bought out Ustream. It worked OK for five months and then fell apart. We broadcast all our services at Victory Baptist Church over the web. People can watch from around the world.
- I can't say it does anything particularly well now, except pass the buck and make excuses as to why their stuff doesn't work.
- Videos are "jerky." Audio and video are out of synch.
- Videos uploaded to YouTube now do not have any audio. They blame this on us, but our created product has not changed.
- Videos that are downloaded are often unuseable because they are so far out of synch that it is distracting.
- Customer Service's standard response is, "We've contacted engineering." Engineering never answers.
We used to benefit, but since December of 2018, the service has been unsatisfactory. They can't produce a decent video and they can't send a decent video to YouTube.
As far as we can tell, that capability doesn't exist. It used to, but not now. And they don't seem interested in fixing it. My last three tickets have gone unaddressed as far as solutions are concerned. And we were constantly up against our bandwidth limitations, which never used to happen.
That part works OK, and it was nice to be able to tell who was watching, and how many, and when.
We never used closed captioning.