From our experience, you'd be better served elsewhere. We are.
August 31, 2019

From our experience, you'd be better served elsewhere. We are.

Barry A Farnsworth | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Streaming Manager (Ustream Pro Broadcast)

Modules Used

  • Ustream eCDN (IBM Cloud Video Enterprise Content Delivery Network)

Overall Satisfaction with IBM Watson Media's Video Streaming

We started with Ustream many years ago. It worked great. We transitioned to IBM when they bought out Ustream. It worked OK for five months and then fell apart. We broadcast all our services at Victory Baptist Church over the web. People can watch from around the world.
  • I can't say it does anything particularly well now, except pass the buck and make excuses as to why their stuff doesn't work.
  • Videos are "jerky." Audio and video are out of synch.
  • Videos uploaded to YouTube now do not have any audio. They blame this on us, but our created product has not changed.
  • Videos that are downloaded are often unuseable because they are so far out of synch that it is distracting.
  • Customer Service's standard response is, "We've contacted engineering." Engineering never answers.
At its present level of service, it's not appropriate at all.

IBM Video Streaming Feature Ratings

Lead generation
Not Rated
Video personalization
1
eCommerce
1
Support for advertisements
Not Rated
Video SEO
Not Rated
Video access controls
5
User management
3
Video link sharing
4
Internal video
1
External video
1
Player customization
5
Embedded videos
3
Video quality / Bandwidth controls
2
Mobile compatibility
3
Streaming quality reports
6
Per viewer tracking
6
Per video tracking
4
Video analytics dashboard
6
On-Demand video
1
Live streaming
2
Impact of streaming on network
1
Video upload & format support
1
Video library / File management
3
Video portal
3
Audience polling
5
Audience Q&A / Live chat
3
Video comments
4