Advanced Video Streaming Services in a Single Package
November 07, 2020

Advanced Video Streaming Services in a Single Package

Cody Stubben | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Streaming Manager for Enterprise (Ustream Align)

Overall Satisfaction with IBM Watson Media's Video Streaming

IBM Watson Media's Video Streaming is excellent for broadcasting video behind a gate while also providing smooth functionality. It offers many customizable features for various needs within our organization and for providing informational videos to our audiences.

The off-air feature allows for select videos to play prior to scheduled broadcasts--essentially, it allows for teasers/trailers to play before the actual featured videos. This proved extremely useful for our organization to provide a looping informational trailer before we launched our scheduled programming.

In addition, the live feature integration is phenomenal. The platform integrates with Zoom and this feature takes precedence over scheduled playlists which is a exceptional aspect because the user has the ability to schedule transition videos of specific slides that will be interrupted when those on the Zoom side are ready to go live. My organization used this for a live Q and A session to further engage the community and spread awareness of a lesser known form of dementia.

Finally, the support team was beyond responsive and accommodating. Any and all questions we had with setting up the platform, hammering out the details, and configuring the videos to run smoothly were addressed by the communicative and attentive IBM support team.

Overall, this is an incredibly advanced and feature-packed platform that would serve any and all video requirements an organization may need. It is well worth the investment and I highly recommend it.
  • Video scheduling
  • Integration with live platforms like Zoom
  • Off-air video capabilities for trailers and informative pre-feature clips
  • Use of Q & A/chat box for delivering messages to panelists in external platforms like Zoom
  • Superb technical support services
  • It isn't always user-friendly or straightforward, but the technical support team will assist in any way they can to walk users through the platform.
Best for
  • Pre-taped/scheduled videos
  • Providing access to specific video content over a certain period of time (e.g., limiting access to a video for a week or a month)
  • Provides gated features so access to content can be restricted or emails/viewer information can be collected.
  • Extensive metrics to determine video reach/viewership, which proves great for reporting to marketing departments.
Not best for
  • Videos you do not mind having available anytime
  • A library of content that you do not wish to place behind an access gate
  • One area of improvement on the platform is the ability to customize confirmation email send outs to video registrants.

IBM Video Streaming Feature Ratings

Lead generation
Video personalization
Not Rated
Support for advertisements
Video SEO
Not Rated
Video access controls
User management
Video link sharing
Internal video
External video
Player customization
Embedded videos
Video quality / Bandwidth controls
Mobile compatibility
Streaming quality reports
Per viewer tracking
Per video tracking
Video analytics dashboard
On-Demand video
Live streaming
Impact of streaming on network
Video upload & format support
Video library / File management
Video portal
Audience polling
Not Rated
Audience Q&A / Live chat
Video comments

IBM Watson Media's Video Streaming Support

My organization had never used the platform previously, but the support team was responsive to our needs and were exceptional in walking us through the use of IBM Watson Media's Video Streaming. We were able to schedule multiple calls to address issues as they arose, and they even provided support during our live event. Though all of our issues were addressed prior to the live event, it was a great comfort to know that we could reach out at any moment and receive support in real-time, should we have needed it.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We had a unique event in which we went from pre-recorded content to a live Q & A back to pre-recorded content. This was a little tricky to handle but our technical support contact was incredibly patient and knowledgeable as we hammered out the details of the event. In the end, the day-of virtual event ran without a single hitch, and we are grateful to the IBM team for everything.