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Overselling leads to underperformance and way too expensive
April 25, 2017

Overselling leads to underperformance and way too expensive

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Import.io

We used the Import.io service to crawl a website for meta tags before translations.
  • It promised to be super easy to use - no coding needed at all.
  • It requires coding for the exact thing we needed it to do. It promised this was not the case.
  • We lost time firstly because we were not able to use the tool as it was promised. The tool does NOT allow users to get data without coding or training.
  • Their SAAS business model resulted in a gross over-payment. What should have been a one-off thing ended up being a two month subscription to a way too expensive service that did not deliver. It was almost impossible to get out of the contract.
[We selected Import.io because] They were top ranking in SEO. I will never work with them again though.
We needed it to do one thing - get metadata from a website. It was able to do this, but only with the help of their support who had to write code for us. The pricing was way off and the sales way too aggressive, which resulted in the product under performing.