Time Saving Tools!
November 12, 2019

Time Saving Tools!

Melanie Strom | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Infinite Campus

We use Infinite Campus district-wide as our student information system and have since 2003. We purchased some additional resources--online registration and fee payments--and use point of sale. We have been using online registration since its inception and are pleased with the ability to now make changes on our own to the online registration application. We incorporated online fee payments into our registration process in 2017 with much success, as we previously used a third-party platform.

Having online registration greatly speeds up our enrollment process and allows us to be nearly paper-free. The online payments are directed to the appropriate accounts quickly and with few issues. The updated student and parent portal apps are moving in the right direction for those users.
  • The support ticket system works well. It is important to have a good process in place for issues with a product.
  • Online registration has been incorporated as an interface that is controlled by the user and no longer requires assistance (at cost) from the vendor.
  • The fee payment integration allows families to pay fees right through the portal for a convenience fee the district decides.
  • Between the monthly updates, there are MANY more RX packs that can be used for updating. These mainly consist of fixes to state reporting issues. Sometimes a district could update weekly or more often to keep up.
  • The user interface is gradually being converted to the same look on all pages. Instead of this type of change, an all-at-once approach would have been preferred.
  • Many times, a feature will be available for free and then later removed and charged as an add on. Users who get used to this functionality are then forced to no longer use it or request that the district pay even MORE money to have that feature available.
  • With our implementation of the Online Registration platform, our district has gone from people filling out paper forms each year--most recently in 2013-- to completing an annual update (which we require) through the Infinite Campus portal. Our completion percentage started at 60% in 2014 and was 90% in 2019.
  • The number of fees paid electronically has increased from 2,600 in 2012 to 13,000 in 2019. This drastically reduces the amount of time the office staff needs to reconcile payments.
Our district has not evaluated other products--we have been on Infinite Campus since its inception.
We are fortunate enough to have a support center that assists before possibly needing to escalate the issue to Infinite Campus itself. The majority of our issues are completed through this front end. There are times, however, where we need to have an issue escalated to Infinite Campus. These issues are usually more complex and require more time to complete. On occasion, I need to reach out for an update, as I have not received an update from the support representative.

Infinite Campus also has a large knowledge base, as well as forums to consult with other users around the country. This is very beneficial; however, there are times where a search does not yield the exact results you are expecting.

Do you think Infinite Campus delivers good value for the price?

No

Are you happy with Infinite Campus's feature set?

Yes

Did Infinite Campus live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Infinite Campus go as expected?

I wasn't involved with the implementation phase

Would you buy Infinite Campus again?

Yes

Dude Solutions Help Desk (formerly SchoolDude)
Compared with the other student information system options available, Infinite Campus provides a more robust package, allowing opportunities to make the software work best for your district. It allows for the great organization of households and people in those households, customization of student data and online registration application, to name a few. It may not work as well for districts with a separate financial system that is well established, as a migration to the financial system in Infinite Campus would be a challenge.