Effective stand alone student information system but lacks extensive suite of integration tools
January 28, 2020

Effective stand alone student information system but lacks extensive suite of integration tools

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Infinite Campus

Infinite Campus is used across our entire district, from administration, faculty, and staff to students and parents. This application serves multiple purposes, some being an attendance and health record tracking system, a grade tracking system for faculty which also correlates to the communication system between faculty and students regarding grades as well as to parents. Lastly, we use this as a more enterprise method of email communication to parents for high level messaging.

Pros

  • Infinite Campus sends out notifications timely without the delay that other systems sometimes encounter. This is important for students and when the end of semester deadlines loom.
  • Infinite Campus is user-friendly from both the administrative side to the end-user side. It's intuitive and well documented.

Cons

  • Infinite Campus does not integrate seamlessly with our learning management system. This is a big deal in that using Infinite Campus means our faculty and staff are asked to do more (fatigue) and there is more room for error to occur.
  • Infinite Campus' platform is not visually appealing nor does the site design use enough colors and distinction to clearly convey progress to a user.
  • Infinite Campus helped us to successfully meet our goals in the last Strategic Plan of establishing an electronic communication framework for academic progress between the district and parents.
  • Issues with integration, or lack thereof, has resulted in loss of productivity and ultimately revenue since countless hours are dedicated to grading inputs that would have otherwise been spent on fulfilling other institution needs.
Infinite Campus was easier for us to see the benefit of when making a purchasing decision. The competitors we were considering came as components of larger models and it became confusing to us which benefits of the products would be available to us only purchasing their student information system. In hindsight and due to the integration issues we have encountered, it would have behooved our efforts to further explore a software that had multiple products already (learning management system).
The predefined help topics are relevant and useful. It is clear that Infinite Campus has listened to the feedback of their users and the pre-answered help is reflective of issues common to users. The guides are informative, easy to follow and for the most part, solve issues at hand. The support for issues undefined is quick and useful. Infinite Campus' support is by far one of the best I have worked with to resolve technical issues for academic software.

Do you think Infinite Campus delivers good value for the price?

Not sure

Are you happy with Infinite Campus's feature set?

Yes

Did Infinite Campus live up to sales and marketing promises?

Yes

Did implementation of Infinite Campus go as expected?

No

Would you buy Infinite Campus again?

No

Infinite Campus is appropriate for smaller institutions where seamless integration with its learning management system is not critical. Since there is an element of manual work required in order to reflect accurate grading information for courses that use their learning management system to grade with, it is imperative to have personnel specifically charged with the task of ensuring data integrity. If there are not resources at an institution to make possible dedicated personnel for managing Infinite Campus, and instead an institution must rely on faculty and staff to manage their own use of the application, Infinite Campus is not an ideal program.

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