Overall Satisfaction with Infor VISUAL
VISUAL is being used across the whole organization. We operate in a job shop environment. Sales inputs customer orders and unit BOMs. As an actual cost environment, we will track labor and material used against specific jobs in operations. Supply chain manages inventory, and finance will run financial reporting from the database.
- Part/BOM libraries
- Traceability from customer order to work order
- Job status representation
- Click through is not intuitive and often takes multiple clicks/open windows to get information on the availability of a specific part
- Infor operates on proposed availability rather than actual. If a work order is late to the due date, Infor still treats the material as if it is available
- Engineering changes are cumbersome. Manual changes required of parts and assemblies in your library
- On the positive side, we are able to track actual cost of products to make educated product strategy decisions based on profitability.
- On the negative side, we have required a lot of outside support to write macros and outside reports in order to get valuable data. Additionally, we have struggled to get 3rd party software to communicate effectively with VISUAL to support transportation/logistics, product configuration, labor tracking, etc.
We unfortunately did not evaluate any other ERP software. VISUAL was a legacy system and we determined that changing systems would be too difficult, and not cost effective. We reached out to our local VISUAL rep who knew how the software functioned, but not how to apply it more appropriately to our business model, so we continued on with what we had rather than looking elsewhere.
I struggle to identify a scenario where VISUAL is an appropriate solution. We used VISUAL because it was a legacy system and the cost/complexity of changeover seemed daunting. The user interface is poor as is the interconnectedness of the various screens and menus. This might be an acceptable piece of software for a continuous manufacturing environment with little variation of basic design, but we have had to write multiple add-on macros in order to get VISUAL to work effectively for us.