I found InMotion Hosting to be the most affordable and reseller-friendly hosting option out there
December 20, 2018
I found InMotion Hosting to be the most affordable and reseller-friendly hosting option out there
Score 8 out of 10
Vetted Review
Overall Satisfaction with InMotion Hosting
For years, I was a Hostgator re-seller customer. But after they were bought out, my experience with their company, particularly the customer service quickly deteriorated. Too many issues, and I finally had a strong reason to leave them, migrate all my clients, and launch with a new provider. As you can imagine, this was no small task and I did a great deal of research on not only the best hosting company but the best re-seller friendly hosting business. Inmotion Hosting quickly gravitated to the top, addressed my questions, and provided an affordable re-seller hosting program. Once I switched, they helped me migrate my old sites, and get me going on the new system. It was a great deal of work, but they were helpful in making it as painless as possible. Since 2016, I've had a great and solid experience while also referring other people to them, and becoming an affiliate of their products.
- Their customer services are great. In most cases, it's readily available.
- They provide WHM and CPanel management tools, both of which I was familiar with prior to switching.
- They provide a Cpanel based SSL option at no additional cost. This saves me and several clients a great deal of money.
- Their support article repository is terrific. They have content on any question I could ever ask.
- The company is employee-owned, so I don't have to worry about a future sale and loss of support like my last hosting company.
- There was an isolated server issues incident that caused extended down-times and required a few site restorations. But, they were helpful in working through this and getting things back online.
- At times, there can be a wait (more than 15 minutes) for the chat support, but this is not normal.
- The aesthetics of their website feels somewhat outdated.
- They've provided me with a reliable hosting infrastructure for myself and clients.
- They deliver support for things beyond my ability.
- They've made it easy to provide hosting, access client websites, and make Joomla website design easy.
As part of my search for a solid re-seller friendly hosting company, I also seriously considered Siteground. Inmotion Hosting provided a better pricing model, so I went with Inmotion. In the following years, I came across Cloud Access through Joomla's launch program. Their website management tool was awesome, and I recommend individual Joomla users check them out if they want to launch with this awesome CMS. I've yet to experience their customer service, so I'm not sure how it fares.