InMotion Hosting

Score6.8 out of 10

11 Reviews and Ratings

What is InMotion Hosting?

InMotion Hosting presents itself as a web hosting company that boasts the latest enterprise building tools, technology, and professional expertise to speed business growth. They state their 24/7/365 U.S.-based customer service experts respond to call, chat, or email anytime.

Offering what they describe as a fast and easy website hosting and technology solutions with all the essential features a small business or a brand new website needs to be at its best, InMotion states their services comes with 99.99% uptime, free SSL, 1-click WordPress installs, and a free domain for a year. They further state their servers sit in highly secured data centers offering maximum uptime, top-notch hack and malware security.

Categories & Use Cases

Verified User

Consultant in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

We are using it for website hosting. Unfortunately, in my opinion, it is extremely sub par. We wanted to upgrade to their VPS services as this seemed like a great choice and USUALLY staying with your hosting company makes everything easier.

BOY WAS I WRONG. Its been nothing but a mess. Sales said migration was included. Haha, joke on me, included int he fact that I can migrate the site myself, they won't help at all. Then their platform i is extremely broken. In my experience, it is buggy, and doesn't work as it should, and their support articles that their chat people love to send you are incomplete.

In my experience, the support team gets snarky with you fast, loves to push you to billing (so yes, they seem cheaper then much better options like CloudWays but in the end they are actually way more expensive because of the time it takes to deal with their support, bad UI/UX and bugs).

Pros

In my experience, being snarky
In my experience, lying to get the sale (or almost lying but not really lying)
In my experience, blaming the customer

Cons

In my opinion, UI/UX
In my experience, being decent
In my experience, removing bugs
In my experience, not saying anything to get the sale
In my experience, realizing your customer support team IS your sales team

Most Important Features

VPS
Customer Support

Return on Investment

Extremely negative ROI
In my experience, a complete waste of time

Alternatives Considered

Cloudways, SiteGround and HostGator

Other Software Used

Cloudways, WordPress

Jason Montoya View profile

Virtual Chief Growth Officer (CGO) in Customer Service at JasonScottMontoya.com (1-10 employees employees)

Pros

Their customer services are great. In most cases, it's readily available.
They provide WHM and CPanel management tools, both of which I was familiar with prior to switching.
They provide a Cpanel based SSL option at no additional cost. This saves me and several clients a great deal of money.
Their support article repository is terrific. They have content on any question I could ever ask.
The company is employee-owned, so I don't have to worry about a future sale and loss of support like my last hosting company.

Cons

There was an isolated server issues incident that caused extended down-times and required a few site restorations. But, they were helpful in working through this and getting things back online.
At times, there can be a wait (more than 15 minutes) for the chat support, but this is not normal.
The aesthetics of their website feels somewhat outdated.

Return on Investment

They've provided me with a reliable hosting infrastructure for myself and clients.
They deliver support for things beyond my ability.
They've made it easy to provide hosting, access client websites, and make Joomla website design easy.

Stephen Shepard View profile

Principal Attorney in Professional Services at The Law Office of Stephen P. Shepard, LLC (1-10 employees employees)

Pros

InMotion cannot be beat when it comes to the value of the services and support provided.
InMotion Hosting provides a reliable and stable hosting infrastructure.
InMotion Hosting provides friendly, knowledgeable, and prompt customer support.

Cons

InMotion Hosting needs to be somewhat more consistent and transparent with its pricing.

Return on Investment

InMotion Hosting provides my business an affordable way of hosting our website with outstanding technology at an affordable cost.
InMotion Hosting essentially pays for itself in a short amount of time.

Alternatives Considered

SiteGround Web Hosting

Other Software Used

WordPress, CloudFlare

Robert Foreman View profile

Designated Broker in Sales at Home & Away Realty (1-10 employees employees)

Pros

Ease of use
Low cost
Great tech support

Cons

Managing or deleting subscriptions could be made easier to use.

Return on Investment

Compared to other service providers, I spend less time managing our web presence because their system is so efficient.

Alternatives Considered

GoDaddy and Bluehost

Other Software Used

OneDrive, WordPress, GetResponse

Verified User

C-Level Executive in Information Technology (1-10 employees employees)

Pros

Reliability - never had downtime to this point.
Fast response - chat support is usually within 10 minutes.

Cons

inMotion Hosting shared hosting is limited in I/O but this isn't advertised.
First line of tech support could be a little more technically trained.

Return on Investment

VPS hosting allows multiples sites on the same server, saving money.
VPS site speed is incredibly fast.

Alternatives Considered

HostGator

Other Software Used

HostGator, Bluehost, Amazon Web Services

InMotion Hosting

What is InMotion Hosting?

Categories & Use Cases

Reviews

You think you are saving money, but you are wrong. In my experience, in the long run InMotion Hosting WILL cost you more

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

I found InMotion Hosting to be the most affordable and reseller-friendly hosting option out there

Pros

Cons

Return on Investment