Item: Integrately
Rating: 4
Author: Russell Barnett, EA, CTS

Use Cases and Deployment Scope

The pitch for Integrately is simple: Like Zapier but much cheaper.

As we move increasingly toward SaaS and cloud-based tools, we need to coordinate the use of more and more tools that do not natively interact with each other. Through the use of services like Integrately we can link these together and automate certain tasks in order to create a more consistent workflow and cut down on data input errors/omissions.

Pros and Cons

Lower cost than Zapier

Their workflow builder is almost impossible to use.
Troubleshooting errors is difficult unless you are a programmer.
User unfriendly for non-techies.
Relies heavily on JSON publishing for many tools rather than native integration.

Return on Investment

I wasted a huge amount of time building workflows that I ultimately walked away from because they did not reliably work.
They are more affordable than Zapier but in this case, you definitely get what you pay for.

Alternatives Considered

Zapier

I was forced to go back to using Zapier because I could not build workflows that consistently work using Integrately. Although the pricing was attractive (especially given that I purchased an LTD) it did not function well enough to meet the needs of my business and I am no longer using it.

Key Insights

Do you think Integrately delivers good value for the price?

Are you happy with Integrately's feature set?

Did Integrately live up to sales and marketing promises?

Did implementation of Integrately go as expected?

Would you buy Integrately again?

Likelihood to Recommend

Integrately boasts a long list of products that it works with, but I feel that the actual implementation is clunky hit-or-miss. In my experience, the UI to create automations is miserably terrible. It shows way too many fields and is constantly resetting collapsed steps, so there is an absolutely dreadful amount of scrolling and searching involved. The order of fields often seems extremely random, which further makes the process for me extremely painful. There seem to be relatively few products that they truly integrate with, and most rely on JSON publishing. Testing is very difficult in my experience as it would only look for the most recent JSON data. It is not possible to test the automations with historical data. The actual success rate of automations is extremely spotty and it is nearly impossible to troubleshoot given the terrible UI. Split workflows (if/then) are very, very clunky. I wasted a huge amount of time manually replicating automations for various gateways.

Not ready for prime time

Overall Satisfaction with Integrately