Item: Fin by Intercom
Rating: 7
Author: Verified User

Overall Satisfaction with Intercom

Use Cases and Deployment Scope

We're using it for all website and platform user dialogue.

Pros and Cons

Pros

Makes it easier for people to engage with us with the messenger
Nice to have customer support, sales and marketing dialogue in one platform
Ability to set up behavior based communications for onboarding etc.

Cons

Most new features are put in new products that you then have to buy.
More transparent (and lower) pricing - it's quite expensive
Integration to Pipedrive is missing

Return on Investment

Very hard to tell as we would have had one of their competitors in place if we didn't use Intercom.

Number of Contacts (List Size)

Less than 10,000

Using Fin by Intercom for B2C or B2B marketing

B2B

Likelihood to Recommend

It's well suited for companies that don't want to run separate support solutions. It's less appropriate if you already have tools such as Zendesk and HubSpot in place.

Comments

Please log in to join the conversation

Intercom is a good allround user engagement tool