1. Home
  2. Help Desk Software
  3. Intercom Reviews
  4. User Review of Intercom
If you want to get more leads, use Intercom!
November 14, 2018

If you want to get more leads, use Intercom!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is our chat service. Prospects or clients can come to our website and either chat with sales or support through the icon at the bottom of the page. It is a great way to keep in touch and help our current client base. They know that they can chat in with any questions and we can help. As a salesman, the unlimited chat option is a great thing to pitch when selling a new deal. Overall, it has been a big addition to our company and I would recommend it to anyone.
  • Ease of use.
  • Alerts.
  • Mobile App.
  • Canned responses.
  • Some of the automated messages don't work as well as I would like.
  • Occasionally a delay with the mobile alerts.
  • Navigating the actual website can be confusing.
  • Great customer service.
  • More demos and deals.
  • More leads.
We currently are looking into Zendesk for our support team. I don't think it is going too well and we will stick with Intercom. So far, we have noticed that Intercom is the best tool on the market for chat. Other platforms don't come close. I would recommend Intercom over any other software.
10,000 to 25,000
Both
It has worked really well for both our sales team and our support team. It is the easiest way for our prospects to get ask questions, get information and contact sales people. It is so nice to be able to set up demos with people who are interested and already on our website. On the support side, it is great to have current customers chat in. Very quick and easy.