Intercom review
June 27, 2026
Intercom review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fin
Intercom is used to:
1. Improve automation of support through the use of Fin AI, workflows, macros, and tickets.
2. Send outbound messages to customers using the proactive support features available.
3. Keep track of customer support metrics through the use of Intercom's reporting.
4. Keep a contact database to keep track of leads and users.
1. Improve automation of support through the use of Fin AI, workflows, macros, and tickets.
2. Send outbound messages to customers using the proactive support features available.
3. Keep track of customer support metrics through the use of Intercom's reporting.
4. Keep a contact database to keep track of leads and users.
Pros
- Workflow configuration
- Chatbot configuration
- Customer support
- Product updates and bug fixes
Cons
- Have a special teammate seat for Intercom experts to gain access to workspace
- Decreasing support agents' workload
- Increasing time for support team to work on other projects
- Response times for customer becoming instant with use of Fin AI
Do you think Fin delivers good value for the price?
Yes
Are you happy with Fin's feature set?
Yes
Did Fin live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin go as expected?
Yes
Would you buy Fin again?
Yes
Comments
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