Item: Ivanti LANDESK Service Desk (discontinued)
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We currently use Service Desk across the whole organization. We have multiple servers set up for different groups within the company. Service Desk provides a solution for a ticketing system within an organization.

Pros and Cons

High customization.
Get support.
Easy to use.

Minor details on the console as far as layout.
Saving options on the console.
End of life.

Return on Investment

Saves time and money
Backbone of the company
Multiple Instances

Likelihood to Recommend

Whether you have a large or small organization, if you are looking for a solution for ticketing, Service Desk is your answer. If you need a solution for Change Management, Service Desk is your answer. If you are looking to build a good knowledge base to be able to refer back to, Service Desk is your answer. Overall Service Desk performs and delivers.

The solution that you are looking for

Overall Satisfaction with Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Likelihood to Recommend

Ivanti LANDESK Service Desk (discontinued) Feature Ratings