Ultimate truth about Ivanti ITSM
December 23, 2019

Ultimate truth about Ivanti ITSM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

ITSM is what we use to manage and support our staff. The current implementation is used for our IT and buildings divisions. It currently addresses service requests, incidents, solves communication with the customer, staff and customer accountability also work management.
  • Task Management
  • Workflow Modification
  • Survey Management
  • Free Feature training
  • Reduced Call Ticket Times
Support system is very good. I believe they have done an excellent job supporting our questions.

Do you think Ivanti ITSM Service Desk, powered by Heat delivers good value for the price?

Yes

Are you happy with Ivanti ITSM Service Desk, powered by Heat's feature set?

Yes

Did Ivanti ITSM Service Desk, powered by Heat live up to sales and marketing promises?

Yes

Did implementation of Ivanti ITSM Service Desk, powered by Heat go as expected?

No

Would you buy Ivanti ITSM Service Desk, powered by Heat again?

Yes

There is room for improvement when it comes to surveys. I think they do a very good job with support and ongoing maintenance. I knocked only 1 point off because of missing features.

Ivanti ITSM Service Desk, powered by Heat Feature Ratings

Organize and prioritize service tickets
9
Self-service tools
5
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
Configuration mangement
7
Asset management dashboard
3
Policy and contract enforcement
1
Change requests repository
9
Change calendar
8
Service-level management
Not Rated