Item: Ivanti LANDESK Service Desk (discontinued)
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

ITSM is what we use to manage and support our staff. The current implementation is used for our IT and buildings divisions. It currently addresses service requests, incidents, solves communication with the customer, staff and customer accountability also work management.

Pros and Cons

Task Management
Workflow Modification

Survey Management
Free Feature training

Return on Investment

Reduced Call Ticket Times

Support Rating

Support system is very good. I believe they have done an excellent job supporting our questions.

Key Insights

Do you think Ivanti LANDESK Service Desk (discontinued) delivers good value for the price?

Yes

Are you happy with Ivanti LANDESK Service Desk (discontinued)'s feature set?

Yes

Did Ivanti LANDESK Service Desk (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Ivanti LANDESK Service Desk (discontinued) go as expected?

Would you buy Ivanti LANDESK Service Desk (discontinued) again?

Yes

Likelihood to Recommend

There is room for improvement when it comes to surveys. I think they do a very good job with support and ongoing maintenance. I knocked only 1 point off because of missing features.

Ultimate truth about Ivanti ITSM

Overall Satisfaction with Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)