Best of its kind for value
November 10, 2021

Best of its kind for value

Amy Melton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with iWave

iWave was used by or development team to help us figure out our best major donor contacts. The amount of information was useful for our major gift developer to establish a relationship with a donor we thought may be interested in long term major gifts. It also helped them prioritize and narrow down who they should be focusing on, along with giving them an idea of how much of an ask they should approach with when on visits or calls. The data was updated monthly and imported to our database for easy use by all of development to help monitor what stages of development each donor was in.
  • iWave is very good at finding the details of a donor and their financial picture
  • iWave is very good at breaking down this information in a digestible form
  • iWave is one of the most accurate systems we have use for donor matching when it comes to searching donors form our database
  • iWave gives you A LOT of information. And I mean a lot. Some of it seems mundane while other info points are important. I wish it could be narrowed down by how much data you want to see on somebody
  • Because of the amount of information, it's so easy to get lost in the weeds of your large donors. It has a very WIDE focus for gathering info
  • The website could definitely have a better layout. Sometimes finding the data or tab you need can be tricky
  • They have a great feature called the RFM score which shows you people in your database who interact with your nonprofit often. This is a great way to see which people might be major donors who already engage heavily with your content
  • They also have a feature which allows you to see what kinds of interests your donor donates to. Examples are Religious, Education, Environmental, etc... You can really get a sense of what's important to them and weather or not their interests fit your organization
  • Their overall scoring system is great. It shows you diamonds in the rough, not now prospects, etc.
  • iWave had a positive impact on our nonprofit by helping us focus our efforts rather than shoot blindly with no information
W e originally selected iWave because w e believed the return on our ROI would happen faster than it would with Donor search. Looking back, I wish we had realized that is kind of how it goes with major giving in general. We also didn't have a system the linked to DonorSearch at the time and iWaves reports pulling seemed simpler for our database type.

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iWave is well suite for gathering a better idea of who you should focus on for major giving efforts. While it gives you a lot of good information, some of that information feels not very important and therefore, clogs up the data you actually need. iWave should not be used for something like direct mail list making. iWave seems to really be focused on the major donor aspect and it is not a tool to be used to help with regular annual giving