Need to improve on multiple fronts
September 30, 2022

Need to improve on multiple fronts

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Katalon Studio

We use Katalon Studio to test our GraphQL based API's using a Data Driven model. Validation of response and its contents for different requests and integration with Azure Devops.
It solved the use case of end to end testing of our applications
  • Trial Version offers good features
  • Offers integration with several Devops sites
  • Integration with Azure is painstakingly slow as it takes too much time to upload reports to Azure. When raised with the support team i was advised to contact Microsoft who promptly and correctly replied that its an issue with the katalon plugin.
  • Non Responsive Customer Support. Several mails were replied late.
  • The Desktop app uses too much memory when booting up and running tests even on a 16gb RAM.
  • Codeless Automation
  • Free Version features
  • Lower Pricing relative to competitors
  • More Effort spent on investigating Azure pipeline delays and failures when running Katalon test suites
  • Licenses not released automatically when an Azure pipeline run is completed. No help received from support team on this
The decision to use Katalon was made by my organization before i joined it.

Do you think Katalon Studio delivers good value for the price?


Are you happy with Katalon Studio's feature set?


Did Katalon Studio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Katalon Studio go as expected?

I wasn't involved with the implementation phase

Would you buy Katalon Studio again?


Free trial version is fine but you don't get the adequate support and VFM for the licensed version. Customer service needs to be improved a lot and any QA's with less technical background or less time to troubleshoot issues in the software on their own would find it difficult to use.