Infusionsoft not being Transparent
November 07, 2020

Infusionsoft not being Transparent

Jan Rock | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Keap (formerly Infusionsoft)

We use the platform for Bookings online and over the phone. Email marketing and tracking sale leads.
  • Pipeline for inbound sale.
  • Emails.
  • Sale on and off line.
  • Email marketing.
  • Offer Gateways for payment at the best price for the user.
  • Keap forcing user to a gateway that costs them more money, in my case £5000 a year min.

Do you think Keap delivers good value for the price?

Not sure

Are you happy with Keap's feature set?


Did Keap live up to sales and marketing promises?


Did implementation of Keap go as expected?


Would you buy Keap again?


There is a lot to take and you can't find the solution if you don't understand all it can do.

Why is Keap forcing user to switch gateway? They make out it's for better user experience and security. The truth is they are getting a kickback from your turnover. At present my with Sage Pay I have no alternative other than to use Nexus as my gateway which will increases my yearly charges by 1% cost which is an extra £5000 pound a year. Keap get the the lion’s share of this extra cosy as a kickback from Nexus. Other gateway providers take an even larger cut of your turnover.
I've been with Infusionsoft/Keap for over 10 years and used SagePay as my gateway.

Things are tough enough with Covid 19. Keap/Infusionsoft do not offer a fair price alternative.

They just want to line their pockets and are not being transparent about their motives for doing this .

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Keap Feature Ratings

Task management
Billing and invoicing management