Khoros Care, Cares!
September 11, 2019
Khoros Care, Cares!
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Response
- Messaging
Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
We are using care and marketing across both our customer experience and marketing department. This helps us to work together cross-functionally.
- Set-up and implementation support.
- Workflow.
- Analytics.
- Support across all contact channels.
- Continued class training at no cost at conference.
- Built-in optimization check-ins.
- Improved agent efficiency.
- Improved manager analytics.
Do you think Khoros Care delivers good value for the price?
Yes
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
Yes
Did implementation of Khoros Care go as expected?
Yes
Would you buy Khoros Care again?
Yes