Khoros Care, Cares! | TrustRadius

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

Use Cases and Deployment Scope

We are using care and marketing across both our customer experience and marketing department. This helps us to work together cross-functionally.

Pros and Cons

Pros

Set-up and implementation support.
Workflow.
Analytics.

Cons

Support across all contact channels.
Continued class training at no cost at conference.
Built-in optimization check-ins.

Return on Investment

Improved agent efficiency.
Improved manager analytics.

Key Insights

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

Yes

Did implementation of Khoros Service go as expected?

Yes

Would you buy Khoros Service again?

Yes

Likelihood to Recommend

Khoros Care is great for growing cross-functional teams but could be a costly solution for small or simple businesses.

Comments

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