Taking care of our customers in a flash
September 11, 2019

Taking care of our customers in a flash

Victoria Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

We have a very large and engaged community. We use Khoros Care to find conversations and listen to our community. We are also able to find red flags for our comms team and execs. We're able to address problems quickly and find resolutions for our community members in a timely manner.
  • The care inbox is so helpful for our CM team. We are able to assign and track what our CMs are managing and how things are being handled.
  • Adding our support teams would be really helpful so we'd like to get them integrated better.
  • We'd love to see Reddit. We have a large community and current track manually.
  • We have increased efficiency with our CM team and provides us reporting so we can make sure our teams are responding accordingly.

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

Yes

Would you buy Khoros Care again?

Yes

Khoros Care is great for customer support and flagging items to our engineering team.