Khoros Care Thoughts
Updated July 11, 2023

Khoros Care Thoughts

Brittney Camargo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

We use Khoros Care to engage with our Guests on a daily basis. We use it for community engagement and to see what people are saying about us as well as on our owned content. Khoros Care has helped us eliminate the clutter and has helped categorize all mentions. It's made it easier to calculate our response rate and hone in on what we need to focus on as a team.

Pros

  • Labeling
  • Triaging certain mentions to different groups
  • Categorizing mentions by priority

Cons

  • Adding Yelp
  • Easier closing of numerous mentions at once
  • Our response rate has increased
We love Khoros Care and it has been something very beneficial for our team.
I believe there's always room for improvement, but overall I'd give it a 9 for everything it can do.
No key insights.
N/A

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Service go as expected?

Yes

Would you buy Khoros Service again?

Yes

Khoros Care is best suited for engagement in the community whereas analytics and more posting would not be best here.

Comments

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