Khoros Care Review
Updated April 25, 2022

Khoros Care Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

I use Khoros Care to moderate and engage with our guests via our social channels. We use the tool to foster community outreach, drive brand and promotion awareness, and view data metrics in analytics. This helps us drive results. We are able to communicate with guests questions and issues regarding their orders and experiences in a timely matter.

Pros

  • Prioritizing mentions based on keywords so that we can address issues efficiently.
  • Foster community engagement
  • Organize content in one space

Cons

  • Moderating new Platforms like TikTok and Yelp Reviews
  • Managing streams and conversations for a post.
  • Bulk dismissing or closing for high volume inbound
  • We use priority levels to route mentions for increased efficiency .
  • We can get alerts when inbound volume surges to get ahold of what's going on.
We love the people that work at Khoros. The platform has a thorough amount of capabilities. We just need to dig deeper into them. It does a great job at helping us manage our current social channels but we'd love to see the platform expand to other channels as well.
Khoros Care has been able to keep up with our large company in regards to agent users and guest volume.
The experts made our implementation run smoothly and helped us understand all the changes.

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

Yes

Did implementation of Khoros Service go as expected?

Yes

Would you buy Khoros Service again?

Yes

Khoros Care is best suited for community management and to help prioritize high-level mentions. Khoros Care is limited when it comes to social media platforms it can moderate. It doesn't allow for TikTok or Yelp reviews.

Using Khoros Care (Formerly Spredfast + Lithium)

Fairly easy to use.

Comments

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