Item: Khoros Care
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I use Khoros Care to moderate and engage with our guests via our social channels. We use the tool to foster community outreach, drive brand and promotion awareness, and view data metrics in analytics. This helps us drive results. We are able to communicate with guests questions and issues regarding their orders and experiences in a timely matter.

Pros and Cons

Prioritizing mentions based on keywords so that we can address issues efficiently.
Foster community engagement
Organize content in one space

Moderating new Platforms like TikTok and Yelp Reviews
Managing streams and conversations for a post.
Bulk dismissing or closing for high volume inbound

Return on Investment

We use priority levels to route mentions for increased efficiency .
We can get alerts when inbound volume surges to get ahold of what's going on.

Likelihood to Renew

We love the people that work at Khoros. The platform has a thorough amount of capabilities. We just need to dig deeper into them. It does a great job at helping us manage our current social channels but we'd love to see the platform expand to other channels as well.

Scalability

Khoros Care has been able to keep up with our large company in regards to agent users and guest volume.

Implementation Rating

The experts made our implementation run smoothly and helped us understand all the changes.

Key Insights

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

Yes

Did implementation of Khoros Care go as expected?

Yes

Would you buy Khoros Care again?

Yes

Likelihood to Recommend

Khoros Care is best suited for community management and to help prioritize high-level mentions. Khoros Care is limited when it comes to social media platforms it can moderate. It doesn't allow for TikTok or Yelp reviews.

Usability

Fairly easy to use.

Khoros Care Review

Modules Used

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)