Item: Khoros Service
Rating: 7
Author: Verified User

Overall Satisfaction with Khoros Service

Use Cases and Deployment Scope

Khoros helps our creative team with social planning and publishing. It saves time and helps us gain hours managing campaigns. We also use it for social listening to stay aware of all the trends that can be helpful in our daily work, getting easy insights from the service.

Pros and Cons

Pros

Social listening.
Planning posts.
Publishing

Cons

Be better at understanding social listening sentiment.

Return on Investment

Gain time with our creatives.
Get a least 1/2 trends ideas we can use everyday from social listening.
Be more efficient with publishing.

Likelihood to Renew

I would recommend the publishing/posting part, but I would consider using another tool for social listening as I am unsure it is the best tool for that.

Scalability

I am not so concerned about that, as my agency hasn't grown that much over the past few years. However, I can see how useful it can be for companies that are growing very fast.

Implementation Rating

I don't have many insights to share about it, but our creative team, which was slightly reluctant at first, managed to use it very quickly and now enjoys its positive effects.

Key Insights

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

Yes

Did implementation of Khoros Service go as expected?

Yes

Would you buy Khoros Service again?

Yes

Likelihood to Recommend

Khoros is well-suited for social media planning and publishing. It is super helpful and easy to use, allowing you to gain time throughout your day. On the contrary, in my opinion, there are better tools for social listening. For example, I had the chance to try Talkwalker, and its UX is more effective.

Comments

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