Khoros Care is okay
February 04, 2025

Khoros Care is okay

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Service

I currently use the service to respond to twitter DM, Facebook Messages, Instragram DMs, iMessage and Google Message. The issue are that the application is slow when we are extremely busy. As well, the service should have some authentication option for customer service purposes. There should be an option to edit ABC chat names so that it’s easier to track conversations.

Pros

  • Layout

Cons

  • Functionality
  • Some outages have caused customers to be unable to contact Rogers.
The program does what it is designed to do. However, customization or personalization options for agents would bring it to a 10/10. The system does a great job of making communications seamless. Different notification preferences for missed convos. They do provide Great speed and fast resolution time from support teams!
Lacking in updated user guides. Limited in things that can be done when tasks and assignments are pushed. The program overall needs a refresh to be more eye catching and appealing to users. Great reporting and options. Should be linked to Excel, would save time. Khoros is good for productivity information.

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

Yes

Did implementation of Khoros Service go as expected?

Yes

Would you buy Khoros Service again?

Yes

No comment, excellent for my role.

Comments

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