Reviewing the Khoros Platform
April 26, 2025

Reviewing the Khoros Platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Service

The main reason we use Khoros is to have a collaborative platform that our customers, partners and enthusiasts can come share their know of Qlik solutions, ask questions, get answers. they can also join advocacy programs, learn about webinars, latest product information and more. This space allows for transparency and helps people solve issues without having to open a support ticket.

Pros

  • Moderator team is excellent
  • having the ability to mark a correct answer
  • flexible navigation

Cons

  • support SLA's need improvement
  • Support engineers to read through the problem without making assumptions
  • Call Deflection
  • helping not just one but one to many
  • customers in the Community tend to be more satisfied
We just renewed for another 2 years
We have not moved to Aurora yet, and we have allot of customizations so while it scales for the most part, the customizations cause us to have the need for a developer
was not part of implementation

Do you think Khoros Service delivers good value for the price?

Not sure

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Service go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Service again?

Yes

It is well suited if you want a collaborative environment for interactive discussion. The ability to reach out to members to help. People helping people allows for call deflection so that some issues are resolved through knowledge and getting answers to questions from others who are using the same solutions. We find out members who have their hands in Qlik solutions provide answers that even help our engineers

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