We use KnowBe4 PhishER...and we like it!
Updated December 23, 2024

We use KnowBe4 PhishER...and we like it!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER/PhishER Plus

KnowBe4 PhishER gives us insight into the SPAM and Phishing that goes on in our organization and give us the ability to mitigate it at a console level. We train our staff in using the PAB (Phish Alert Button), then as our staff use it, our IT team can review and manage SPAM and Phishing on the backside for all users' benefit.

Pros

  • Makes it easy to report Phishing attempts
  • Makes it manageable for IT staff to address these attempts
  • Allows us to have a quantifiable look at our overall phishing profile

Cons

  • The back side isn't that intuitive, it's taken my IT staff some time to understand it.
  • It allows my limited number of staff to have a large impact on the district.
  • It gives us district-wide visibility into the status of our environment.
I only have two Systems Administrators for district-wide initiatives. Cybersecurity defense is a very small part of their job but a large responsibility. KnowBe4 PhishER has allowed us the ability to have a major impact with minimal effort.
We have implemented PhishML and PhishER Blocklist
It has significantly reduced the number of people having to deal with Spam and reduced calls to the tech center about potentially malicious emails.
It is very intuitive from the users perspective with the Phish Alert Button but more complicated on the back end. While it has a lot of flexibility, that transfers to complexity as well.
We researched several, however, KnowBe4 was our first choice and we've been with them since the beginning of our time with these types of products.

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

Yes

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

Yes

Would you buy KnowBe4 PhishER/PhishER Plus again?

Yes

KnowBe4 PhishER helps us control the amount of SPAM remaining in our district environment. It's a great way to be able to help control that from a central back-end system.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Company-wide Incident Reporting
9
Integration with Other Security Systems
6
Centralized Dashboard
8
Machine Learning to Prevent Incidents
8
Live Response for Rapid Remediation
8

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