Super security awareness product.
December 20, 2024

Super security awareness product.

Ryan Hay | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER/PhishER Plus

We use PhishER to identify threats, spam, or clean emails. When a threat is identified, we automatically create a Help Desk ticket to remediate the exposures. Whether to remove mail, block mail, block domains, etc.

Pros

  • Phish identification with Virus Total reports at least 98% fidelity for us.
  • Phish RIP will pull threats from mailbox.
  • PhishER provides automated responses to emails commonly reported by our trusted partners.
  • PhishER reporting statistics are insightful.

Cons

  • Limited integrations with third party providers.
  • False positives reporting with Virus Total not 100%.
  • Removed manual efforts of replying and investigating alerts.
  • Ability to rip mail from mailboxes if needed.
  • Free up IR resources to handle other things.
Automated responses to users have allowed automation to replace humans in responding to users. Reporting is robust in providing insights into what is happening in the environment.
PhishML, PhishRIP.
Isolated the threats as needed.
As advertised.

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

Yes

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

Yes

Would you buy KnowBe4 PhishER/PhishER Plus again?

Yes

Great when the mail is reported, we should also look to incorporate coverage for non-reported emails, too, as long as the integrations are in place. Needs more integration with other messaging providers.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Company-wide Incident Reporting
8
Integration with Other Security Systems
5
Attack Chain Visualization
Not Rated
Centralized Dashboard
9
Machine Learning to Prevent Incidents
8
Live Response for Rapid Remediation
6

Comments

  • Ryan Hay | TrustRadius Reviewer

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