Gets the job done for reliability and uptime, could use tech support improvement
Updated March 04, 2024

Gets the job done for reliability and uptime, could use tech support improvement

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Linode

We are a software company who uses Linode to host our own servers as well as selling the option to our customers to host our product with Linode.

Pros

  • Availability.
  • Options.
  • Ease of use.
  • Support

Cons

  • Often takes multiple tries to reach a rep who understands (or pays proper attention to) a question/problem.
  • Pricing compared to Digital Ocean
  • Uptime = confidence from our customers.
  • Uptime=confidence for our internal stability.
  • Slow or confused support replies lead to unnecessary delays and customer worry.
Base server options less expensive.
Mentioned previously: Often seems techs skim or don't understand the actual problem leading to delays. These were our most recent experience, but fortunately it was on a dev cluster and didn't affect any of our customers.
We moved to Linode to lower costs over our previous model of hosting our own server hardware at Hurricane Electric for years.
100% important for our product to be up for our clients. Linode has generally been top tier here.

Do you think Akamai Connected Cloud delivers good value for the price?

Yes

Are you happy with Akamai Connected Cloud's feature set?

Yes

Did Akamai Connected Cloud live up to sales and marketing promises?

Yes

Did implementation of Akamai Connected Cloud go as expected?

Yes

Would you buy Akamai Connected Cloud again?

Yes

Reliability, options, global data center locations.

Pricey for for non-corporate/private use.

Using Linode

4 - QA, tech support, CEO, design
2 - Linux command line and general terminal/shell experience. Networking experience helpful.
  • Uptime
  • Scalability
  • ease of administration
Beyond an occasional support delay, they offer a quality product that we are overall quite pleased with.

Using Linode

Easy to implement and roll out, many options.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
None

Upgrading Linode

Comments

  • Tim Lambert | TrustRadius Reviewer
    Tim Lambert
    (Vendor Representative) commented 6 months ago
    Hey there - thank you for the feedback. We always appreciate hearing from our customers on ways our platform can be improved. Happy to hear you're satisfied with your experience overall!

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