Satisfactory results from Linode.
May 11, 2021

Satisfactory results from Linode.

Tanay Arora | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Linode

Linode is used by our technical team for hosting software and websites which we make. Linode is easy to use and anyone with basic knowledge could use it to host any kind of software or website with good performance, optimization, and speed. It is good to use, but the problem we get while using it to host is sometimes the server didn't respond back or stay offline which occurs a little but sometimes results in great loss, especially when we have to show work to our clients.

Pros

  • Automatic data backup.
  • DDoS protection: We stay protected from Distributed Denial of Service attacks.
  • NodeBalancers for balancing the traffic.
  • It is cheaper and better than other hosting servers like AWS.

Cons

  • NodeBalancers are surprisingly expensive compared to VMs.
  • Lots of un-useful emails from Linode.
  • Being able to earn good profits from hosting my project online.
As mentioned before, the thing that I like the most in their service is their customer support and due to that, I like to use Linode as their customer support is very lenient and always ready to help. They always stay ready to provide guidelines and solutions to day to day problems while initializing the server or while using it.
AWS Cloud9, Microsoft 365 (formerly Office 365), GoDaddy
Their customer support is honestly excellent, they respond to queries asked by users as fast as they can and provide the best solution possible. Sometimes, they even provide a refund for the inconvenience caused to the users due to the inactivity of the server. They are always willing to provide solutions for each and every kind of problem related to their server, even if the problem is not related to their service.

Linode Support

ProsCons
Quick Resolution
Good followup
Problems get solved
No escalation required
Support cares about my success
Quick Initial Response
None
No, I never ever purchased premium support as I never had the need to do so. Their support is very good, so they never let the user feel like that they have to pay for getting a solution to their problem or the need to purchase a premium product to be able to talk to the Customer Support team.
Yes, once our company was in a meeting with our new clients and we had to show them our work, but, that time, the Linode server was inactive which let us lose the deal and money. We shared the concern with Linode and they provided us with some coupons to be used for extending our Linode package.

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