A great, affordable & powerful tool for sales and support teams
May 03, 2018

A great, affordable & powerful tool for sales and support teams

Daniel Gotlieb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveHelpNow

Using LiveHelpNow for sales enquires. In a previous company we used LiveHelpNow for sales & tier 1 support.
  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
  • Needs better integration with Marketo
  • LiveHelpNow is a very affordable source for acquiring leads
Great for sales and support teams

LiveHelpNow Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
10
Internal knowledge base
10
Customer portal
Not Rated
IVR
Not Rated
Social integration
10
Email support
10
Help Desk CRM integration
10