Nice Product
May 03, 2018

Nice Product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveHelpNow

Live Help is being used by our Sales and Customer service teams. It is a great way for customers, who are mostly teachers, reach out to us with out having to call in if their classrooms are busy. Plus it allows customers to get quick answers.
  • Easy for customers to reach out.
  • Best for short quick answers.
  • Easy for staff to use.
  • None at this time.
  • None at this time.
It's great for sales, customer service, and tech support.

LiveHelpNow Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated