LivePerson offers more options.
June 22, 2022
LivePerson offers more options.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LivePerson CTI Platform (Tenfold)
We use LivePerson to communicate with customers to assist with their customer service and sales needs. We are always looking for a new way to connect with our customers and this is a great way to do so. We also talk to customers over the phone and via email. We are able to reach more customers by having LivePerson.
- Helps make accepting payments and making sales easier.
- Provides more options for chat and translation.
- Easy to add new agents and get them started.
- There could be more slots for canned messages.
- Fonts can change unexpectedly.
- Like to better translation options and make it be more seamless.
- We have made more sales because of the ease of completing transactions.
- The product is a bit more costly up front so that should be taken into consideration.
- It is easier to reach customers on phone and chat so we can make more sales.
Genesys is very limited with its options. For instance, if we want to make a sale, then we chat with the customer and after we try our sales pitch and the customer wants to make a purchase, we then have to call the customer to complete the sale. With LivePerson, we can send out an immediate payment request and make money faster. Genesys also does not have a translation setting and often changes font without warning.
Do you think LivePerson CTI Platform (Tenfold) delivers good value for the price?
Yes
Are you happy with LivePerson CTI Platform (Tenfold)'s feature set?
Yes
Did LivePerson CTI Platform (Tenfold) live up to sales and marketing promises?
Yes
Did implementation of LivePerson CTI Platform (Tenfold) go as expected?
Yes
Would you buy LivePerson CTI Platform (Tenfold) again?
Yes