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Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.https://dudodiprj2sv7.cloudfront.net/product-logos/fC/zE/LN1HH97P10EN.jpegEnterprise Level Communications System - SimplifiedWe use it across the entire organization. With over 50 users and growing each month, it allows seamless communication with our associates as well as our staff. We were using several different media platforms prior to combining everything into MiCollab. It allows us to message directly with peers eliminating the need to use MS Lync/Skype for Business. We are able to easily transfer calls to and from mobile devices, see who is on the phone and also as a global contact list.,The messaging platform, while simple, gets the job done without all the unnecessary and often clunky features of other instant messaging platforms. With a click of a button I can see all my messaging and call history. Set my away status with different options for how the phone should respond based on that status. This is great for when I am traveling for work and need to set my phones up to ring a specific way. Checking of voicemails and clearing them out is simple with the MiCollab app. No need to have to dial from your desk phone any longer. Quick and easy to return calls directly from the app. You can also forward the voicemail to other users with a couple clicks of the mouse.,It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet. Tenanting of MiCollab is in the works but something that would be helpful sooner than later. Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.,9,It allows us to expand our company and configure in many different ways that other systems simply cannot. We have streamlined our overall operations by not only using MiCollab but using Mitels entire communications software(s). We need the ability to Tenant systems, route calls very specifically and much more. While MiCollab does not allow this (yet) we have this set up through other MiTel softwares to get the job done.,8x8 Virtual Contact Center,Applied Epic, HawkSoft, Applied DORIS, Bomgar Remote Support Software, Zoho CRM, Zoho Projects, Zoho Forms, Zoho People, Zoho Recruit, Zoho Reports, Zoho SalesIQ, OneNote, Adobe Acrobat DC, Adobe PhotoshopMitel MiCollab - great addition to your Mitel phone systemWe have implemented this company-wide and have been using it for about a year now. We are a very phone-heavy company and this helps the users to manage their time/calls more efficiently. It also helps with conference calling and mobile use - making our salespeople more efficient as they can be reached at almost any time and location,See who is using the phone at a given time,Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling Has chat feature to tag someone when they are on the phone, or you just don't want to call App for smartphone allows for desk phone to cell phone collaboration,8,Simplify phone use, making it easy to make and receive calls Decent app for phones as well - helps with twinning on Mitel App allows you to view missed calls when your synced with your desk phone,Skype for Business,Skype for Business, Microsoft Office 2016, Microsoft Office 365,6,Yes,Original setup with Mitel was fantastic - solid support, constant contact, updates, et al. My issues were covered and resolved quickly and accurately, I was updated throughout the process (for install and issues), and after the closure was followed up with by my account rep. I never had any worries that I was forgotten or ignored.Mitel MiCollab is Mighty Fine!!We have just recently implemented Mitel MiCollab across the whole organization. We are hoping that by using Mitel MiCollab it will address the problem of communication issues as a whole within the organization.,Going with Mitel MiCollab provided our company and employee access to everyone in the organization whether we were on or off the premises. MiCollab Mobile is supported by many devices such as BlackBerry, Android, and iPhone/iPads, there are not many O/S that are not supported. Everything is available at your fingertips so you can balance your work life as well as your personal life and is extremely user-friendly!,I wish that Mitel MiCollab had more customization options, I personally think MiCollab would work better with inverted or high-contrast color schemes. Mitel's website in general is very difficult to navigate and if you want pricing for your company for the New Mitel MiCollab, you have to contact them directly. The names of the services that Mitel provides regarding the Mitel miCollab are very similar, which can be confusing when browsing and trying to learn about the Mitel Micollab, so you need someone who really understands what they are reading to explain everything to you at first, but then it is pretty easy from there.,8,We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole. We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole. Will save time on trying to contact people since we can see who is in office and out of office!,ShoreTel,Adobe Connect, Barracuda Web Application Firewall, Adobe Photoshop
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Mitel MiCollab
17 Ratings
Score 7.2 out of 101
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Mitel MiCollab Reviews

Mitel MiCollab
17 Ratings
Score 7.2 out of 101
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Erik Jensen profile photo
May 17, 2018

Mitel MiCollab Review: "Enterprise Level Communications System - Simplified"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it across the entire organization. With over 50 users and growing each month, it allows seamless communication with our associates as well as our staff. We were using several different media platforms prior to combining everything into MiCollab. It allows us to message directly with peers eliminating the need to use MS Lync/Skype for Business. We are able to easily transfer calls to and from mobile devices, see who is on the phone and also as a global contact list.
  • The messaging platform, while simple, gets the job done without all the unnecessary and often clunky features of other instant messaging platforms.
  • With a click of a button I can see all my messaging and call history. Set my away status with different options for how the phone should respond based on that status. This is great for when I am traveling for work and need to set my phones up to ring a specific way.
  • Checking of voicemails and clearing them out is simple with the MiCollab app. No need to have to dial from your desk phone any longer. Quick and easy to return calls directly from the app. You can also forward the voicemail to other users with a couple clicks of the mouse.
  • It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet.
  • Tenanting of MiCollab is in the works but something that would be helpful sooner than later.
  • Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.
If you're looking to streamline your enterprise-level communications system and interoffice communications then this is the tool to get the job done. As stated previously it works as intended with minor issues. It is well suited for larger companies who can afford the infrastructure and investment it takes to set it up properly. As far as back-end support goes, you may be better off hiring a third-party telecom vendor like we did. For smaller companies looking for only a few phones, there are solutions that are much less expensive and "out of the box" ready for use.
Read Erik Jensen's full review
Nathan Venno profile photo
January 16, 2018

Review: "Mitel MiCollab - great addition to your Mitel phone system"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have implemented this company-wide and have been using it for about a year now. We are a very phone-heavy company and this helps the users to manage their time/calls more efficiently. It also helps with conference calling and mobile use - making our salespeople more efficient as they can be reached at almost any time and location
  • See who is using the phone at a given time
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Read Nathan Venno's full review
Heather Keene profile photo
March 30, 2017

User Review: "Mitel MiCollab is Mighty Fine!!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have just recently implemented Mitel MiCollab across the whole organization. We are hoping that by using Mitel MiCollab it will address the problem of communication issues as a whole within the organization.
  • Going with Mitel MiCollab provided our company and employee access to everyone in the organization whether we were on or off the premises.
  • MiCollab Mobile is supported by many devices such as BlackBerry, Android, and iPhone/iPads, there are not many O/S that are not supported.
  • Everything is available at your fingertips so you can balance your work life as well as your personal life and is extremely user-friendly!
  • I wish that Mitel MiCollab had more customization options, I personally think MiCollab would work better with inverted or high-contrast color schemes.
  • Mitel's website in general is very difficult to navigate and if you want pricing for your company for the New Mitel MiCollab, you have to contact them directly.
  • The names of the services that Mitel provides regarding the Mitel miCollab are very similar, which can be confusing when browsing and trying to learn about the Mitel Micollab, so you need someone who really understands what they are reading to explain everything to you at first, but then it is pretty easy from there.
For an organization such as ours, the Mitel MiCollab was suited for us for personal and business use to unify our business communications. We also [use] iPaired with Mitel phones, and can now check for missed calls and voicemails while away from the office and it is pretty easy, and the directory list makes it easy to call anyone in the company without having to look up their extension while out in the field.
Read Heather Keene's full review

Mitel MiCollab Scorecard Summary

Feature Scorecard Summary

Task Management (1)
9
Scheduling (1)
10
Mobile Access (3)
7.1
Search (2)
7.2
Visual planning tools (1)
5
Chat (3)
8.7
Notifications (3)
7.7
Discussions (1)
8
Internal knowledgebase (1)
9
Integrates with GoToMeeting (1)
8
Integrates with Gmail and Google Hangouts (1)
8
Integrates with Outlook (1)
8
Video files (1)
8
Audio files (2)
8.0
Document collaboration (1)
8
Access control (2)
8.7
Advanced security features (2)
9.3
Integrates with Google Drive (1)
8
Device sync (2)
5.1

About Mitel MiCollab

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Mitel MiCollab Technical Details

Operating Systems: Unspecified
Mobile Application:No