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Filter 31 vetted Mitel MiCollab reviews and ratings
Reviews (1-9 of 9)
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February 01, 2021
Administrators at our district have been setup with the Micollab app on their phones to be able to contact families without showing their cell phone number. This has been crucial during the pandemic closures. In addition, our administrative staff have the app to be able to continue to receive phone calls even when the building is closed. Micollab has become an integral tool for us. We utilize both the iOS app and the web application.
- Simple interface
- Easy to setup
- Straight forward settings
- The swipe from left and right for menus on the iOS app is not intuitive for less tech savvy
- Sometimes status gets stuck and you have to switch it multiple times
- Wish it would not offer to call using your cell phone number
January 29, 2021
Our organization used to use Mitel MiCollab as a soft-phone, team collaboration solution, but we have switched to Microsoft Teams a couple years ago as our collaboration solution. MiCollab was used across the entire organization and the main purpose for it's use was to couple a user's phone with their laptop, instead of a hardwired desk phone. This enabled employees to have access to the company phones when working from home, or hot-desks. It supported a flexible work environment.
- Easy access to company phone and voicemail, no matter where you are working
- Instant messaging worked well for quick questions/conversations with colleagues
- Screen share feature worked well
- Initial configuration and set up was a bit painful
- Mobile app was not useable. Lost connection and log-in too many times.
- Lack of user customization
January 17, 2020
At my organization, we utilized it to replace our Cisco BE6000 and Cisco Jabber. As consultants, we utilized it as a VoIP product of choice to deliver client solutions. It provides voice and collaboration as well as allows for easy remote access to the VoIP system for excellent mobility capabilities.
- Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
- Easy interface for collaboration and voice. End users like the clean interface and ease of use.
- An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.
- SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
- If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
February 21, 2020
We set this product up approximately 5 years ago. The product works, BUT the product has not kept up with its competitors who have far surpassed this product's capabilities. My recommendation for anyone seriously considering this product for the collaboration tools is to evaluate competitors - who typically have more robust solutions. My recommendation to Mitel is to figure out who you want to be - a telecom provider or a collaboration customer. If you're trying to be the latter, you really need to be much more innovative and agile.
- The phone system works well.
- Collaboration tools have not kept pace with other competitors.
- Speakerphone is sub-par with vast room for improvement.
We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire organization for internal meetings. We have a good number of remote employees and offices in other countries so we are required to do a considerable amount of collaborating via online meetings.
- For a user, once you get everything set up, attendance is pretty seamless.
- This provides easy access for meetings that involve only a call.
- We use it also to share screens and information and it works well for this.
- I found the set up to be less than intuitive. And, it involved a lot of steps. But, now I seem to be good to go.
- I don't host many meetings at all but those who do present seem to have issues with recording from time to time.
- Reviewing a recording can sometimes be a challenge because of the set up and the type of file involved. We have a lot of recordings and I end up watching a good number of them. I wish that part were easier.
MiCollab is used as the real-time phone directory for our organization. It also allows staff to use the chat function, check their voicemails from within the app and toggle where their phone calls are routed to within the app. Using this tool saves staff time and effort when using their Mitel devices.
- The directory search function.
- Controlling of Mitel equipment (desk phone, softphone, mobile).
- Not good integration with the ACD (call center agents). It cannot be used as a softphone only with ACD.
- The chat function can be improved.
- Setting up provisioning can only be pushed from server-side, especially on re-deployment or changes.
May 17, 2018
We use it across the entire organization. With over 50 users and growing each month, it allows seamless communication with our associates as well as our staff. We were using several different media platforms prior to combining everything into MiCollab. It allows us to message directly with peers eliminating the need to use MS Lync/Skype for Business. We are able to easily transfer calls to and from mobile devices, see who is on the phone and also as a global contact list.
- The messaging platform, while simple, gets the job done without all the unnecessary and often clunky features of other instant messaging platforms.
- With a click of a button I can see all my messaging and call history. Set my away status with different options for how the phone should respond based on that status. This is great for when I am traveling for work and need to set my phones up to ring a specific way.
- Checking of voicemails and clearing them out is simple with the MiCollab app. No need to have to dial from your desk phone any longer. Quick and easy to return calls directly from the app. You can also forward the voicemail to other users with a couple clicks of the mouse.
- It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet.
- Tenanting of MiCollab is in the works but something that would be helpful sooner than later.
- Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.
January 16, 2018
We have implemented this company-wide and have been using it for about a year now. We are a very phone-heavy company and this helps the users to manage their time/calls more efficiently. It also helps with conference calling and mobile use - making our salespeople more efficient as they can be reached at almost any time and location
- See who is using the phone at a given time
- Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
- Has chat feature to tag someone when they are on the phone, or you just don't want to call
- App for smartphone allows for desk phone to cell phone collaboration
March 30, 2017
We have just recently implemented Mitel MiCollab across the whole organization. We are hoping that by using Mitel MiCollab it will address the problem of communication issues as a whole within the organization.
- Going with Mitel MiCollab provided our company and employee access to everyone in the organization whether we were on or off the premises.
- MiCollab Mobile is supported by many devices such as BlackBerry, Android, and iPhone/iPads, there are not many O/S that are not supported.
- Everything is available at your fingertips so you can balance your work life as well as your personal life and is extremely user-friendly!
- I wish that Mitel MiCollab had more customization options, I personally think MiCollab would work better with inverted or high-contrast color schemes.
- Mitel's website in general is very difficult to navigate and if you want pricing for your company for the New Mitel MiCollab, you have to contact them directly.
- The names of the services that Mitel provides regarding the Mitel miCollab are very similar, which can be confusing when browsing and trying to learn about the Mitel Micollab, so you need someone who really understands what they are reading to explain everything to you at first, but then it is pretty easy from there.
Mitel MiCollab Scorecard Summary
Feature Scorecard Summary
What is Mitel MiCollab?
Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.
Categories: Web and Video Conferencing, Collaboration
Mitel MiCollab Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |