Lobby Track delivers for a large private high school
September 28, 2021

Lobby Track delivers for a large private high school

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lobby Track

We're a school. We use Lobby Track for issuing visitor badges and also to issue tardy passes for students who arrive late. Lastly, we have students who leave early check out. The killer feature is the ability to send an email to parents when their student checks in or out (many times as expected but sometimes unexpectedly).
  • Easy to maintain the database.
  • Works well with touchscreen computer monitor.
  • Associated dymo label printer has been very reliable.
  • Scheduled reports (instead of run on demand).
  • Published API and/or an automated way of loading data to the database (it's not difficult but could be automated).
  • Updating layout of printed labels is not very intuitive (but we only have to do it rarely).
  • Unattended kiosk operation.
  • Reporting (better if schedulable).
  • Email notification to parents of check-in or out.
  • We used to have to issue hand-written tardy passes and these are now machine-generated.
  • Reports of when students are tardy are easy to run.
  • Logging/tracking of visitors is much easier than in the past.
A vendor who we purchased other services from initially recommended Lobby Track when they learned we didn't have an automated system. We still use Lobby Track but no longer work with that vendor. In the 8 years since we started with Lobby Track, we have looked at other systems but none have the automated email notification features (even systems purportedly targeted at schools) and that's a killer feature for us.

Do you think Lobbytrack delivers good value for the price?

Yes

Are you happy with Lobbytrack's feature set?

Yes

Did Lobbytrack live up to sales and marketing promises?

Yes

Did implementation of Lobbytrack go as expected?

Yes

Would you buy Lobbytrack again?

Yes

Kiosk operation is very good. I wish we had an opportunity to provide more guidance/instructions for users new to the kiosk operations (it's easy but not intuitive... once we show the students, they're fine but I would like to get away from having to show them). Moving the license key from one computer to another involves generating a deactivation code. This is a challenge when the computer has crashed and we cannot generate the deactivation code. Doesn't happen very often but we don't budget for the replacement activation code and it's always a hassle.