Not for everyone
April 06, 2018

Not for everyone

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Lease Administration & Accounting for Real Estate

Overall Satisfaction with Lucernex Lease Administration & Accounting, an Accruent company

We in Real Estate use Lucernex to house all our data and also link to Accounts Payable to pay the rent. It helps us automate the rent roll process.
  • It has the capacity to store a lot of data
  • It's easy to log into
  • There is very little downtime
  • The structure of the software as a whole is very rigid and changes/improvements are hard to come by
  • Search functionality is inexplicably terrible in terms of quickly narrowing results
  • The reporting system is unintuitive and cumbersome
  • The user interface is difficult to change
  • Getting support can be extremely slow, even when we've expressed that a matter is of high priority
The situations handled well are ones that are straightforward and follow a standard approach. Conversely, when leases are unique in structure there isn't the flexibility to deal with that in a simple way.
  • Lucernex does not do anything that affects our business objectives any more than other standard software of its kind.
I was not around when the program was selected, but I know at the time that we selected Lucernex mainly because it was the only cloud-based software we knew about at the time and that was a requirement that our IT notified us of late in our search.
From what I've been told this is a more appropriate program for retail companies. It's less appropriate when you want the program to be tailored to your specific needs.