Hope for a Promising Software, but Have Implementation Concerns
September 12, 2018

Hope for a Promising Software, but Have Implementation Concerns

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Lease Administration & Accounting for Real Estate
  • Lease Administration & Accounting for Equipment

Overall Satisfaction with Lucernex Lease Administration & Accounting, an Accruent company

We are in process of implementing Lucernex in the accounting/finance department to assist in the adoption of ASC 842.
  • The user interface is up to date and is relatively intuitive.
  • We were misled that we would be utilizing Lucernex employees on our implementation. We have subcontractors from Sense Corp who do not seem that they are very familiar with the software. They often have to take questions away to ask (presumably Lucernex employees).
  • The implementation process is very inefficient. The upload templates are not straightforward, and there are "required" fields that are not designated as "required". Also, the sheer number of upload templates that need to be populated does not seem like the best way to get our information into the software. A guide to denote what each field on the template actually represents would be helpful.
  • You can tell that Lucernex is benefiting from the influx of business from ASC 842, and is trying to onboard as many clients as possible at the same time. This has caused a lack of attention to our implementation, and it shows with some frustration on our side with the implementation process.
That is the reason for implementation.
We selected Lucernex based on our demo that seemed to meet our needs of complying with ASC 842, based on user friendliness and interface.
While we have not used the software, there is a lot of frustration with the implementation process. Based on this alone, I would, at this time, be reluctant to recommend the software.