An intuitive, easy experience.
June 07, 2021

An intuitive, easy experience.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

It was very easy for me to jump in and use Lucidchart. The interface is intuitive and simple.
Our company uses Lucidchart to help map out our customer journey. It helps us get a clear overview of the processes and communications that impact our clients.
  • Map out marketing flows
  • Easily show dynamic processes
  • Customizable so you can include branding
  • The icons were a bit lacking, so I had to import many of my own.
  • That's yet to be determined. I have only been using it a few weeks.
I did not know it integrated with so many other apps. We have not tried any of these yet.
I never had to access the support, so I am not sure if I am the best to ask. But the fact that I was able to get started and successfully complete my work without needing to reach out to your team is a success.

Do you think Lucidchart delivers good value for the price?


Are you happy with Lucidchart's feature set?


Did Lucidchart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucidchart go as expected?


Would you buy Lucidchart again?


This is my first experience with using a technology like this.
For mapping out complex processes and customer journeys, it does a good job of providing an overview. I use different tools to provide the in-depth messaging and details about how that process works.