Worst support and implementation of any software I've dealt with in 20+ years in IT
Tracy Burton | TrustRadius Reviewer
March 20, 2019

Worst support and implementation of any software I've dealt with in 20+ years in IT

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Made2Manage ERP

Made2Manage is being used across our company as our manufacturing ERP solution. It is used for time tracking, labor, GL/accounting, sales orders, quotes, COGS & inventory.
  • Made2Manage has been consistent since I began supporting it in terms of data input and the user interface.
  • Their support has drastically gone downhill over the last few years. For the amount of money paid for the support of their product, there should be no outsourced tech support, however, they have started doing that lately.
  • The development team has no idea how to test a product or release patches in an effective manner. Our last major upgrade was not until the 12th revision of the software and there were still major flaws on the financial end. When I called them about it, they stated that they knew of the issue but had no plans for a fix until the next version release.
  • There has been more than one occasion where I have informed them of a way to resolve an issue that should've already know about.
  • The annual cost for support is ridiculous for what you get with this product.
  • The amount of money we have tied up in Made2Manage makes it difficult to cut ties with it and find a better solution. We are basically "held hostage" to our current situation.
We haven't compared any yet but hopefully, we will in the next couple years so we can put a figure on what it will cost us to move away from Made2Manage.
It does work if you have years of experience with it so you know how to make it work. I cannot recommend this software to anyone. I never thought much of it to begin with, but after using it for 10+ years, I have an even lower opinion of it.

Aptean Made2Manage ERP Feature Ratings

Accounts payable
1
Accounts receivable
1
Global Financial Support
5
Primary and Secondary Ledgers
3
Intercompany Accounting
2
Localizations
3
Journals and Reconciliations
3
Enterprise Accounting
1
Configurable Accounting
1
Centralized Rules Framework
Not Rated
Standardized Processes
4
Automated Invoice Processing
5
Shared Services Payments
Not Rated
Billings Management
3
Customer Receipt Applications
Not Rated
Customer Collections
4
Revenue Recognition
4
Cash Management
3
Asset Management
1
Travel & Expense Management
1
Budgetary Control & Encumbrance Accounting
1
Period Close
1
Transactions Tax
1
Subledger Reconciliations
2
3rd Party Accounting Systems
2
Inventory tracking
5
Automatic reordering
Not Rated
Location management
5
Manufacturing module
4
Pricing
6
Order entry
8
Credit card processing
2
Cost of goods sold
4
Order Orchestration
Not Rated
End-to-end order visibility
5
Order exception Resolution
5
Pay calculation
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
Dashboards
1
Standard reports
4
Custom reports
5
API for custom integration
1
Plug-ins
1
Role-based user permissions
8
Single sign-on capability
Not Rated
Award Lifecycle Management
1
Spending Control
1
Indirect Cost Management
3
Billing
4
Budgeting and Forecasting
5
Project Costing
3
Cost Capture
3
Capital Project Management
4
Customer Invoicing
7
Customer Contract Compliance
Not Rated
Project Revenue Recognition
4
Project Financial Performance Analysis
4
Project Financials Dashboard
5
Real-time Financial Reporting
3
Embedded Business Intelligence
4
Project Planning Collaboration
5
Project Planning and Scheduling
1
Project Manager Dashboard
3
Resource Manager Dashboard
2
Project Manager Mobile Functionality
Not Rated
Real-Time Project Reporting
1
Sourcing Analysis
2
Bids Analyzed and Compared
1
Invoice Automated Matching
Not Rated
Purchasing Risk and Compliance Management
Not Rated
Requisitions-to-Purchase Orders Integrated
4
Spend Compliance Management
Not Rated
Supplier Assessment
2
Supplier Communication and Collaboration
1
Supplier Management
1
Risk Repository
3
Control Management
4
Control Mapping
2
Control Efficiency Assessments
3
Automated Control Assessments
Not Rated
Assessment Capture
Not Rated
Issue Detection
1
Transportation Planning and Optimization
5
Transportation Sourcing Management
4
Transportation Process Integration
6
Transportation Execution Management
5
Freight Payment Automation
Not Rated
Trade Management
Not Rated
Trade Regulatory Compliance Management
Not Rated
Customs Entry Management
2
Customs Document Management
2
Customs Document Collaboration
2
Fulfillment Management
4
Inventory Visibility
3
Warehouse Workforce Management
Not Rated
Production Process Design
Not Rated
Supply Chain Business Flows
1
Production Management
4
Contracted Manufacturing Management
2
Configuration Management
2
Work Definition
4
Work Execution
4
Advanced Fulfillment
3
Manufacturing Costs
7
Forecasting
1
Inventory Planning
3
Multi-tier Supply Chain Planning
3
Performance Monitoring
2
Ideation Management
Not Rated
Requirements Management
Not Rated
Proposal Management
Not Rated
Innovation Portfolio Management
Not Rated
Product Master Data Management
Not Rated
Vendor Portal
4
Project Portfolio Management
Not Rated