Worst support and implementation of any software I've dealt with in 20+ years in IT
Updated December 11, 2020
Worst support and implementation of any software I've dealt with in 20+ years in IT
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Made2Manage ERP
Made2Manage is being used across our company as our manufacturing ERP solution. It is used for time tracking, labor, GL/accounting, sales orders, quotes, COGS & inventory.
- Made2Manage has been consistent since I began supporting it in terms of data input and the user interface.
- Their support has drastically gone downhill over the last few years. For the amount of money paid for the support of their product, there should be no outsourced tech support, however, they have started doing that lately.
- The development team has no idea how to test a product or release patches in an effective manner. Our last major upgrade was not until the 12th revision of the software and there were still major flaws on the financial end. When I called them about it, they stated that they knew of the issue but had no plans for a fix until the next version release.
- There has been more than one occasion where I have informed them of a way to resolve an issue that should've already know about.
- The annual cost for support is ridiculous for what you get with this product.
- The amount of money we have tied up in Made2Manage makes it difficult to cut ties with it and find a better solution. We are basically "held hostage" to our current situation.
We haven't compared any yet but hopefully, we will in the next couple years so we can put a figure on what it will cost us to move away from Made2Manage.