Worst support and implementation of any software I've dealt with in 20+ years in IT
Updated December 11, 2020

Worst support and implementation of any software I've dealt with in 20+ years in IT

Tracy Burton | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Made2Manage ERP

Made2Manage is being used across our company as our manufacturing ERP solution. It is used for time tracking, labor, GL/accounting, sales orders, quotes, COGS & inventory.

Pros

  • Made2Manage has been consistent since I began supporting it in terms of data input and the user interface.

Cons

  • Their support has drastically gone downhill over the last few years. For the amount of money paid for the support of their product, there should be no outsourced tech support, however, they have started doing that lately.
  • The development team has no idea how to test a product or release patches in an effective manner. Our last major upgrade was not until the 12th revision of the software and there were still major flaws on the financial end. When I called them about it, they stated that they knew of the issue but had no plans for a fix until the next version release.
  • There has been more than one occasion where I have informed them of a way to resolve an issue that should've already know about.
  • The annual cost for support is ridiculous for what you get with this product.
  • The amount of money we have tied up in Made2Manage makes it difficult to cut ties with it and find a better solution. We are basically "held hostage" to our current situation.
We haven't compared any yet but hopefully, we will in the next couple years so we can put a figure on what it will cost us to move away from Made2Manage.
It does work if you have years of experience with it so you know how to make it work. I cannot recommend this software to anyone. I never thought much of it to begin with, but after using it for 10+ years, I have an even lower opinion of it.

Aptean Made2Manage ERP Feature Ratings

2.6
Accounts payable
1
Accounts receivable
1
Global Financial Support
5
Primary and Secondary Ledgers
3
Journals and Reconciliations
3
Configurable Accounting
1
Standardized Processes
4
1.8
Billing Management
3
Cash and Asset Management
3
Travel & Expense Management
1
Budgetary Control & Encumbrance Accounting
1
Period Close
1
5.0
Inventory tracking
5
Automatic reordering
Not Rated
Location management
5
5.0
Pricing
6
Order entry
8
Credit card processing
2
Cost of goods sold
4
Order Orchestration
Not Rated
1.0
Pay calculation
1
Benefit plan administration
1
Direct deposit files
1
3.3
Dashboards
1
Standard reports
4
Custom reports
5
1.0
API for custom integration
1
Plug-ins
1
8.0
Role-based user permissions
8
Single sign-on capability
Not Rated
1.0
Award Lifecycle Management
1
3.8
Budgeting and Forecasting
5
Project Costing
3
Cost Capture
3
Capital Project Management
4
Customer Contract Compliance
Not Rated
Project Revenue Recognition
4
1.0
Project Planning and Scheduling
1
Project Mobile Functionality
Not Rated
2.0
Bids Analyzed and Compared
1
Requisitions-to-Purchase Orders Integrated
4
Supplier Management
1
2.8
Risk Repository
3
Control Management
4
Control Efficiency Assessments
3
Issue Detection
1
4.7
Transportation Planning and Optimization
5
Transportation Execution Management
5
Trade and Customs Management
Not Rated
Fulfillment Management
4
Warehouse Workforce Management
Not Rated
4.3
Production Process Design
Not Rated
Production Management
4
Configuration Management
2
Work Execution
4
Manufacturing Costs
7
2.0
Forecasting
1
Inventory Planning
3
Performance Monitoring
2
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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